Mortgage Customer Service Advisor — Hybrid

Confidential; Cambridge; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Buy/sell holiday scheme

Annual bonus

Pension with 5% employee and 8.5% per

Salary sacrifice schemes

Health and dental benefits

Life assurance and income protection

Job summary

Saffron Building Society is seeking a Customer Service Advisor to join the Mortgages team in a hybrid role after an initial training period. The role supports existing mortgage members with retention options and delivers excellent customer service.

The position is full-time, 9am to 5pm, with hybrid working to be agreed with the line manager. The salary ranges from £26,000 to £27,000 per year, with benefits including holiday, pension contributions, and annual bonus potential, among others.

Qualifications

• Mortgage or financial services experience would be advantageous but isn’t essential.
• Strong customer service experience, a positive attitude, curiosity and willingness to learn are valued.

Responsibilities

• Handling customer and broker enquiries by phone and email.
• Producing mortgage illustrations, issuing offers and keeping cases progressing.
• Processing product switches and retention administration accurately.
• Completing scripted, non-advised interactions around retention options and contract variations.
• Identifying when customers may need advice or additional support and referring them appropriately.
• Working collaboratively across the team and wider Society to deliver positive customer outcomes.

Skills

Customer service

Communication

Job description

Saffron Building Society is seeking a Customer Service Advisor to join the Mortgages team in a hybrid role after an initial training period. The role supports existing mortgage members with retention options and delivers excellent customer service.

The position is full-time, 9am to 5pm, with hybrid working to be agreed with the line manager. The salary ranges from £26,000 to £27,000 per year, with benefits including holiday, pension contributions, and annual bonus potential, among others.