Mortgage Advisor — Hybrid & Flexible Hours

Nationwide; Wakefield; Hybrid; GBP 32,000 - 42,000; Part time

Benefits offered by this job

Hybrid working

Training provided

Job summary

Nationwide in the United Kingdom is seeking a Mortgage Customer Advisor to guide customers through their mortgage journey with empathy and expertise.

You will work in a hybrid environment with flexible hours (25-35 per week), training over 7 weeks, and occasional Saturdays. You’ll assist customers with first-time purchases, remortgages, and product changes, ensuring a smooth, human experience.

Qualifications

• Customer-facing skills and empathy.
• Understanding of mortgage products and processes.

Responsibilities

• Guide customers through their mortgage journey with empathy and integrity.
• Support customers on first-time purchases, transfers, and product changes.
• Collaborate with the team to deliver a smooth, human experience.

Skills

Customer service

Mortgage knowledge

Job description

Nationwide in the United Kingdom is seeking a Mortgage Customer Advisor to guide customers through their mortgage journey with empathy and expertise.

You will work in a hybrid environment with flexible hours (25-35 per week), training over 7 weeks, and occasional Saturdays. You’ll assist customers with first-time purchases, remortgages, and product changes, ensuring a smooth, human experience.