Mortgage Customer Service Advisor (Hybrid)

Confidential; Saffron Walden; Hybrid; GBP 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

33 days holiday

Buy/sell holiday scheme

Performance-based annual bonus

Pension 5% employee / 8.5% employer

Salary sacrifice schemes

Health and dental benefits

Life assurance and income protection

Zusammenfassung

Saffron Building Society is seeking a Customer Service Advisor to support existing mortgage members with retention options and provide excellent service. The role is full-time with hybrid working after training, and a strong customer service background is valued.

Salary is £26,000–£27,000 per annum, with 33 days holiday and a range of benefits. Initial training will be office-based with a greater office presence in the first 6–8 weeks.

Qualifikationen

• Experience in mortgage or financial services is advantageous but not essential.
• Strong customer service experience is valued.
• Ability to follow processes and keep cases on track.

Aufgaben

• Managing customer and broker enquiries by phone and email.
• Producing mortgage illustrations, issuing offers and progressing cases.
• Processing product switches and retention administration accurately.
• Completing scripted, non-advised interactions around retention options and contract variations.
• Identifying when customers may need advice or additional support and referring them appropriately.
• Collaborating across the team and Society to deliver positive customer outcomes.

Kenntnisse

Customer service

Mortgages

Communication

Organisation

Tools

Mortgage illustrations

Jobbeschreibung

Saffron Building Society is seeking a Customer Service Advisor to support existing mortgage members with retention options and provide excellent service. The role is full-time with hybrid working after training, and a strong customer service background is valued.

Salary is £26,000–£27,000 per annum, with 33 days holiday and a range of benefits. Initial training will be office-based with a greater office presence in the first 6–8 weeks.