Mortgage Case Manager — Hybrid & Service Excellence

LiveMore Mortgages; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Employer pension contribution

Salary-sacrifice pension scheme

Salary-sacrifice nursery voucher

Job summary

LiveMore is recruiting a Senior Underwriter for the Glasgow office with hybrid working. You will support mortgage applications from application to completion, liaising with conveyancers and the Completions team to help offers progress to completion.

This role is the first point of contact for broker queries, requiring organisation, attention to detail and thorough knowledge of lending criteria and regulatory requirements.

Qualifications

• Understanding of regulatory landscape (data protection, AML, Treating Customers Fairly)
• Strong organisational skills, ability to meet deadlines and maintain attention to detail
• Task-oriented, able to prioritise workload and chase outstanding actions

Responsibilities

• Manage a busy pre-offer pipeline and keep cases moving efficiently.
• Answer broker calls and provide clear case updates.
• Respond promptly to broker and internal queries.
• Be an expert in our lending criteria and support brokers with related questions.
• Chase outstanding information, documents and actions.
• Work with Underwriting to package applications effectively.
• Keep case notes, communications and next steps up to date.
• Manage priorities, service levels and broker expectations.
• Escalate blockers and support smoother pipeline movement.

Job description

LiveMore is recruiting a Senior Underwriter for the Glasgow office with hybrid working. You will support mortgage applications from application to completion, liaising with conveyancers and the Completions team to help offers progress to completion.

This role is the first point of contact for broker queries, requiring organisation, attention to detail and thorough knowledge of lending criteria and regulatory requirements.