Mortgage Intermediary Development Advisor - Hybrid

Co-operative Bank plc; Coventry; Ibrido; GBP 55.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days holiday + bank holidays + buy‑

Descrizione del lavoro

Coventry Building Society is seeking a Business Development Advisor for Intermediary Development. This full-time role (35 hours) is hybrid, with at least 2 days per week in our Coventry office.

You will engage with Mortgage Professionals, Brokers and Intermediaries, delivering exceptional service by phone and web chat and growing knowledge of lending policies. You will learn to handle a range of policy questions, provide guidance, and reflect our commitment to a high-quality customer experience

Competenze

• Currently in a customer service role delivering great service in a busy environment.
• Excellent verbal communication with confidence talking to diverse people.
• Experience handling challenging or complex customer enquiries.
• Ability to learn and retain knowledge across policies and procedures.

Mansioni

• Provide exceptional telephone and web chat support to mortgage professionals, brokers, and intermediaries.
• Learn and apply Coventry Building Society lending policies and processes.
• Resolve queries and guide customers to suitable solutions with a customer-focused approach.
• Support brokers with policy information and enquiries; retain a broad knowledge base.

Conoscenze

Customer service

Communication

Problem solving

Learning agility

Descrizione del lavoro

Coventry Building Society is seeking a Business Development Advisor for Intermediary Development. This full-time role (35 hours) is hybrid, with at least 2 days per week in our Coventry office.

You will engage with Mortgage Professionals, Brokers and Intermediaries, delivering exceptional service by phone and web chat and growing knowledge of lending policies. You will learn to handle a range of policy questions, provide guidance, and reflect our commitment to a high-quality customer experience