Business Development Advisor - Intermediary Development

We’re Coventry Building Society Group; Coventry; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

28 days holiday plus bank holidays

Discretionary annual bonus

Pension with matched contributions

Life assurance

Holiday buy/sell

Wellbeing support

Retail discounts

Job summary

Coventry Building Society is seeking a friendly Business Development Advisor for the Intermediary Development team in Coventry. The role is full-time (35 hours per week) with a focus on delivering excellent telephone and web chat support to mortgage professionals, brokers and intermediaries.

You’ll provide guidance on policies and processes, resolve queries in real time, and help brokers navigate Coventry Building Society’s lending framework.

Qualifications

• You’ll be in a customer service focused role within a busy environment.
• Excellent communication skills with confidence to talk to many different people.
• Able to learn and retain knowledge across policies and procedures.

Responsibilities

• Talk to mortgage professionals, brokers and intermediaries on the phone and via web chat.
• Provide guidance on Coventry Building Society policies and processes.
• Handle enquiries, resolve issues and provide up-to-date information.
• Support brokers with lending policy queries and maintain knowledge base.

Skills

Customer service

Communication skills

Query resolution

Intermediary knowledge

Job description

# Business Development Advisor - Intermediary DevelopmentShare roleApplyHave an account? Log in to apply.## Job overviewLocation:Coventry-Binley Business ParkHours:35 hoursClosing Date:19 Nov 2026Salary Details:£25,200-£31,250## Summary## About the roleWe are looking for a chatty and engaging individual to join our friendly Mortgage Intermediary Development telephone team as a Business Development Advisor, working full-time (35 hours per week).In the role our customers are Mortgage Professionals, Brokers and Intermediaries and as a Business Development Advisor talking to them and being the voice of Coventry Building Society, is the main focus. It’s really about having great conversations (no scripts), being customer focused with a passion for providing exceptional service.Dealing with a diverse range of people, this role is all about delivering exceptional service over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. With a strong focus on growing knowledge of a wide variety of mortgage policies, processes and products to deal with the various enquiries, provide guidance and support as well as making in the moment decisions.Our Business Development Advisors also support brokers with Co-operative Bank lending policy and process enquiries, so the ability to learn and retain an array of information is essential.We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales based role!**Benefits:*** 28 days holiday a year plus bank holidays and a holiday buy/sell scheme* Annual discretionary bonus scheme* Personal pension with matched contributions* Life assurance (6 times annual salary)* Ability to buy and sell holiday allowance* Maternity, paternity and shared parental leave* Extensive wellbeing support* ‘My Lifestyle’ retail discountsAfter training this role operates on a hybrid basis with at least 2 days in our Coventry office.## About youFor this role you’ll like talking to lots of different people and will be used to working in fast paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a parts of the role so you’ll be a professional and committed person with a flexible, team focused approach.To be successful in this role its essential you have:* Are already in a customer service focused role, providing a great service in a busy environment.* Excellent communication skills with the confidence to talk to lots of different people* Have experience of handling challenging and / or complex customers’ enquiries.* Have the ability to learn and retain knowledge across a range of policies and proceduresDesirable experience will include:* Experience of working in a telephone environment* Mortgage or a business to business experience## About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.**Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.**Feedback**We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.## LocationCoventry-Binley Business Park View on map