Mortgage Completions Lead - Customer-Centric Closings

West One Loans; Watford; Sur place; GBP 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Private medical healthcare

25 days annual leave

Paid volunteering days

Additional benefits

Résumé du poste

West One Loans is seeking a Completions Manager in Watford to drive end-to-end completions for Buy to Let and residential mortgages. You will lead a focused team, keep cases moving, and maintain strong broker and solicitor relationships to ensure smooth customer outcomes.

The role requires leadership experience in completions, ability to manage complaints and FCA standards, and a detail-oriented, collaborative approach. A supportive benefits package accompanies the role.

Qualifications

• Minimum 2 years leadership experience in completions at a specialist lender.
• Experience in managing complaints and FCA regulatory standards.
• Strong organisational skills and attention to detail under pressure.

Responsabilités

• Lead end-to-end completions for Buy to Let and residential/second charge mortgages.
• Develop and manage the completions team with regular coaching and appraisals.
• Provide monthly completions forecasting for senior management.
• Ensure QA standards, UAT testing and data accuracy.
• Maintain relationships with brokers, solicitors and third-party suppliers.
• Oversee pipeline, document and offer expiry management.
• Ensure compliance with Enra Specialist Finance policies.

Connaissances

Leadership

Regulatory compliance

Organisational skills

Attention to detail

FCA standards

CeMAP desirable

Formation

GCSEs A-C including Maths & English

CeMAP (desirable)

Description du poste

West One Loans is seeking a Completions Manager in Watford to drive end-to-end completions for Buy to Let and residential mortgages. You will lead a focused team, keep cases moving, and maintain strong broker and solicitor relationships to ensure smooth customer outcomes.

The role requires leadership experience in completions, ability to manage complaints and FCA standards, and a detail-oriented, collaborative approach. A supportive benefits package accompanies the role.