Mortgage Care Specialist | Customer Experience Pro

8192 Barclays Bank UK PLC; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

Barclays Bank UK PLC in Glasgow is seeking a Specialist Customer Care – Mortgages CME to support customers throughout their mortgage journey by triaging enquiries, securing high‑quality appointments, and promoting digital self‑serve options.

You will also handle post‑application queries, including progress updates, payment adjustments, direct debit updates, and mortgage payoff inquiries, while maintaining Barclays' values of Respect, Integrity, Service, Excellence and Stewardship.

Qualifications

• Proven experience delivering excellent customer service in a telephony-based environment.
• Effective stakeholder management skills with the ability to build relationships and set clear expectations.
• Excellent operational efficiency with the ability to multitask and manage competing priorities.

Responsibilities

• Triaging mortgage enquiries and supporting customers throughout their journey.
• Booking high-quality appointments and promoting digital self-serve options.
• Managing post-application queries and updates on application progress.
• Handling mortgage payoff inquiries and payment adjustments where needed.

Skills

Mortgage knowledge

Excellent customer service

Stakeholder management

Education

CeMAP qualification

Job description

Barclays Bank UK PLC in Glasgow is seeking a Specialist Customer Care – Mortgages CME to support customers throughout their mortgage journey by triaging enquiries, securing high‑quality appointments, and promoting digital self‑serve options.

You will also handle post‑application queries, including progress updates, payment adjustments, direct debit updates, and mortgage payoff inquiries, while maintaining Barclays' values of Respect, Integrity, Service, Excellence and Stewardship.