Senior Banking Customer Care & Solutions Specialist

8192 Barclays Bank UK PLC; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

pension plan

private medical insurance

life insurance

income protection

Job summary

Barclays Bank UK PLC is seeking a Customer Care Analyst to deliver exceptional service across chat, email and phone while resolving complex customer needs. The role emphasizes building trusted relationships and driving improvements in care processes within the bank's teams.

The analyst will develop reports for senior stakeholders and contribute to changes that enhance efficiency and risk controls. A strong focus on customer outcomes and ongoing learning is expected.

Qualifications

• Excellent customer service skills with focus on complex requests.
• Ability to collaborate across bank departments to improve care processes.
• Experience with chat, email and phone support preferred.

Responsibilities

• Provide customer service via chat, email and phone, resolving complex inquiries.
• Develop and implement customer care procedures and controls to mitigate risk.
• Produce reports on customer care performance for senior stakeholders.
• Identify industry trends to drive best practices in customer care.

Skills

Customer service

Communication

Risk & compliance awareness

Relationship-building

Digital confidence

Adaptability

Growth mindset

Proactive problem solving

Job description

Barclays Bank UK PLC is seeking a Customer Care Analyst to deliver exceptional service across chat, email and phone while resolving complex customer needs. The role emphasizes building trusted relationships and driving improvements in care processes within the bank's teams.

The analyst will develop reports for senior stakeholders and contribute to changes that enhance efficiency and risk controls. A strong focus on customer outcomes and ongoing learning is expected.