Escalated Complaints Specialist (Hybrid)

8192 Barclays Bank UK PLC; Glasgow; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Barclays Bank UK PLC in Glasgow is seeking a Customer Service Associate to join our Escalated Complaints team. You will support customers with complex complaints and queries, taking the time to understand concerns and help reach a fair outcome.

This hybrid role based in Glasgow requires strong problem-solving, clear written and verbal communication, resilience, and the ability to manage workload to meet timescales while following Barclays policies and regulatory requirements.

Qualifications

• Experience handling complex complaints or customer issues.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication.

Responsibilities

• Investigate complex customer complaints and gather information for decisions.
• Speak and write to customers clearly, professionally, and empathetically.
• Own complaints from start to finish, updating customers and delivering on promises.
• Manage workload to progress complaints within required timescales.
• Follow Barclays policies, procedures and regulatory requirements at all times.

Skills

Complex complaints handling

Problem-solving

Communication skills

Resilience

Time management

Job description

Barclays Bank UK PLC in Glasgow is seeking a Customer Service Associate to join our Escalated Complaints team. You will support customers with complex complaints and queries, taking the time to understand concerns and help reach a fair outcome.

This hybrid role based in Glasgow requires strong problem-solving, clear written and verbal communication, resilience, and the ability to manage workload to meet timescales while following Barclays policies and regulatory requirements.