Mortgage Customer Care Specialist

Barclays; Glasgow; On-site; GBP 30,000 - 38,000; Full time

Job summary

Barclays in Glasgow is seeking a Specialist Customer Care - Mortgages CME to support customers through the mortgage journey, triaging enquiries, booking appointments, and promoting digital self-serve options. You will handle post‑application queries and mortgage payoff concerns, ensuring accurate records and timely responses.

You will work with teams across the bank to deliver excellent customer service, manage escalations, and uphold Barclays' values while helping customers move forward with

Qualifications

• Proven experience delivering excellent customer service in a telephony-based environment.
• Effective stakeholder management skills, with the ability to build relationships and set clear expectations.
• Excellent operational efficiency with the ability to multitask and manage competing priorities.

Responsibilities

• Provide customer service on mortgage accounts, products, and services across channels in a timely, professional manner.
• Collaborate with cross-bank teams to align and promote customer care initiatives.
• Maintain accurate customer records and documentation; support escalation processes as required.

Skills

Customer service

Telephony

Stakeholder management

Multitasking

CRM software

Tools

CRM software

Case management system

Job description

Barclays in Glasgow is seeking a Specialist Customer Care - Mortgages CME to support customers through the mortgage journey, triaging enquiries, booking appointments, and promoting digital self-serve options. You will handle post‑application queries and mortgage payoff concerns, ensuring accurate records and timely responses.

You will work with teams across the bank to deliver excellent customer service, manage escalations, and uphold Barclays' values while helping customers move forward with