Mortgage Administrator

Reed; Bromsgrove; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career progression

Office-based role

Supportive environment

Job summary

Reed is seeking a Mortgage Administrator to join our Bromsgrove team. You will manage mortgage applications from submission to completion, acting as the primary contact for lenders, brokers, solicitors, and clients while delivering updates and excellent service.

The role requires mortgage experience, meticulous organisation, and the ability to manage multiple cases with high attention to detail. Office-based, full-time, permanent position with clear career progression.

Qualifications

• Previous experience in a Mortgage Administrator, Mortgage Case Manager, Financial Services Administrator, or similar role.

Responsibilities

• Progress mortgage applications from initial submission through to completion.
• Liaise with lenders, mortgage brokers, solicitors, and clients to obtain updates and required documentation.
• Monitor and manage a pipeline of mortgage cases, ensuring all deadlines are met.
• Chase outstanding information and documentation to keep applications moving forward.
• Provide clients with regular updates and exceptional customer service throughout the mortgage journey.
• Maintain accurate records and update internal systems.
• Resolve queries efficiently and professionally.
• Ensure all administration is completed accurately and in line with regulatory requirements.

Skills

Mortgage knowledge

Organisation

Time management

Communication

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

Mortgage Administrator

Location: Bromsgrove

Salary: Up to £27,000 per annum

Job Type: Full-Time, Permanent

Hours: Monday to Friday, Office-Based

About the Role

We are seeking a highly organised and detail-oriented Mortgage Administrator to join a busy and growing mortgage team based in Bromsgrove. This is an excellent opportunity for an experienced administrator with a background in mortgages, financial services, or case management who enjoys working in a fast-paced environment and delivering exceptional customer service.

As a Mortgage Administrator, you will play a key role in ensuring mortgage applications progress smoothly from submission through to completion. You will act as the main point of contact for lenders, brokers, solicitors, and clients, proactively managing cases and providing regular updates throughout the process.

Key Responsibilities

• Progress mortgage applications from initial submission through to completion.
• Liaise with lenders, mortgage brokers, solicitors, and clients to obtain updates and required documentation.
• Monitor and manage a pipeline of mortgage cases, ensuring all deadlines are met.
• Chase outstanding information and documentation to keep applications moving forward.
• Provide clients with regular updates and exceptional customer service throughout the mortgage journey.
• Maintain accurate records and update internal systems.
• Resolve queries efficiently and professionally.
• Ensure all administration is completed accurately and in line with regulatory requirements.

Skills & Experience Required

• Previous experience in a Mortgage Administrator, Mortgage Case Manager, Financial Services Administrator, or similar role.
• Strong understanding of the mortgage application process.
• Excellent organisational and time management skills.
• Ability to manage multiple cases simultaneously.
• Strong communication skills with the confidence to liaise with a range of stakeholders.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and CRM systems.
• A proactive and customer-focused approach.

What's on Offer?

• Salary up to £27,000 depending on experience.
• Monday to Friday working hours - no weekends.
• Office-based role in Bromsgrove.
• Supportive and friendly working environment.
• Opportunity to join a successful and growing business.
• Career development and progression opportunities.