Mortgage Administrator

Confidential; Bromsgrove; On-site; GBP 24,000 - 30,000; Full time

Job summary

Confidential is seeking a highly organised Mortgage Administrator to join our Bromsgrove team. You will progress mortgage applications from submission to completion, liaise with lenders, brokers, solicitors and clients, and maintain accurate records in our CRM and internal systems.

You will manage a busy pipeline and ensure deadlines are met. This full-time, office-based role offers a salary of up to £27,000 per year, regular Monday to Friday hours and a supportive environment with opportunities

Qualifications

• Experience in mortgage administration or case management.
• Strong organisational and time management skills.
• Excellent communication with stakeholders and clients.

Responsibilities

• Progress mortgage applications from submission to completion.
• Liaise with lenders, brokers, solicitors, and clients for updates and documentation.
• Monitor and manage a pipeline of mortgage cases with deadlines.
• Chase outstanding information to keep applications moving.
• Provide clients with regular updates and exceptional service throughout the mortgage journey.
• Maintain accurate records and update internal systems.
• Resolve queries efficiently and professionally.
• Ensure adherence to regulatory requirements in administration.

Skills

Mortgage administration

Organisational skills

Communication skills

CRM systems

Microsoft Office

Attention to detail

Customer service

Tools

Microsoft Excel

CRM software

Job description

Mortgage Administrator

Location: Bromsgrove

Salary: Up to £27,000 per annum

Job Type: Full-Time, Permanent

Hours: Monday to Friday, Office-Based

About the Role

We are seeking a highly organised and detail-oriented Mortgage Administrator to join a busy and growing mortgage team based in Bromsgrove. This is an excellent opportunity for an experienced administrator with a background in mortgages, financial services, or case management who enjoys working in a fast-paced environment and delivering exceptional customer service.

Key Responsibilities

• Progress mortgage applications from initial submission through to completion.
• Liaise with lenders, mortgage brokers, solicitors, and clients to obtain updates and required documentation.
• Monitor and manage a pipeline of mortgage cases, ensuring all deadlines are met.
• Chase outstanding information and documentation to keep applications moving forward.
• Provide clients with regular updates and exceptional customer service throughout the mortgage journey.
• Maintain accurate records and update internal systems.
• Resolve queries efficiently and professionally.
• Ensure all administration is completed accurately and in line with regulatory requirements.

Skills & Experience Required

• Previous experience in a Mortgage Administrator, Mortgage Case Manager, Financial Services Administrator, or similar role.
• Strong understanding of the mortgage application process.
• Excellent organisational and time management skills.
• Ability to manage multiple cases simultaneously.
• Strong communication skills with the confidence to liaise with a range of stakeholders.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and CRM systems.
• A proactive and customer-focused approach.

What's on Offer?

• Salary up to £27,000 depending on experience.
• Monday to Friday working hours - no weekends.
• Office-based role in Bromsgrove.
• Supportive and friendly working environment.
• Opportunity to join a successful and growing business.
• Career development and progression opportunities.