Mortgage Broking Administrator

Acorn by Synergie; Chippenham; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus

Hybrid working after probation

Free on-site parking

Pension scheme

Career development opportunities

Friendly company culture

Job summary

Acorn by Synergie is recruiting a Mortgage Administrator Coordinator in Chippenham to join a leading specialist mortgage brokerage. You will provide high‑level administrative support, manage mortgage applications from submission through to completion, and deliver exceptional customer service throughout the mortgage process.

The role offers hybrid working after probation (3 days in the office, 2 days from home), a salary of £27,562 per year plus bonus, and career development opportunities within

Qualifications

• Previous administrative experience is essential.
• Experience in mortgages or financial services is highly desirable.
• Excellent verbal and written communication skills.
• Strong organisation and time management to handle a busy workload.
• High accuracy and discretion when handling confidential financial information.
• Proficient with MS Word, Excel and Outlook; mortgage CRM experience is advantageous.

Responsibilities

• Provide proactive admin support to a team of Mortgage Brokers.
• Manage mortgage applications from submission to completion.
• Liaise with lenders, solicitors, surveyors and customers to progress cases.
• Maintain confidential client data in mortgage CRM systems accurately.
• Ensure records are up to date and compliant.
• Handle telephone and email enquiries professionally.
• Draft correspondence and documentation using Microsoft Office.
• Assist with general office administration and reception duties.
• Coordinate with management on case progression and operations.

Skills

Administrative support

Mortgage knowledge

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Liaison & communication

Organisation & time management

Tools

Mortgage CRM

Job description

Mortgage Administrator | Mortgage Administrator Coordinator | Mortgage Case Administrator

Chippenham | £27,562 per annum + Bonus | Full-Time | Monday-Friday | Permanent | Hybrid - 3 Days Office / 2 Days Home After Probation

Introduction

Acorn by Synergie is recruiting for a Mortgage Administrator Coordinator to join a leading specialist mortgage brokerage based in Chippenham.

This is an excellent opportunity for an experienced Mortgage Administrator, Mortgage Case Administrator, Financial Services Administrator or Mortgage Support Coordinator to join a growing and award-winning business that has been supporting property investors for over 20 years.

Working closely with a team of specialist Mortgage Brokers, you'll provide high-level administrative support, manage mortgage applications from submission through to completion, and deliver exceptional customer service throughout the mortgage process.

What We Offer

• £27,562 per annum, plus bonus.
• Monday to Thursday, 9am-5:30pm.
• Friday, 9am-5pm.
• Hybrid working after successful completion of a six-month probation, with 3 days office-based and 2 days from home.
• Free on-site parking.
• Competitive annual leave allowance plus bank and religious holidays.
• Pension scheme.
• Ongoing career development opportunities.
• Friendly and vibrant company culture.

Key Duties

• Provide proactive administrative support to a team of specialist Mortgage Brokers.
• Manage mortgage applications from submission through to completion.
• Liaise with lenders, solicitors, surveyors, estate agents and customers to progress cases.
• Enter and maintain confidential client information accurately within specialist mortgage CRM systems.
• Ensure all records are accurate, up to date and compliant.
• Handle incoming telephone calls and email enquiries professionally.
• Draft professional correspondence, letters and documentation using Microsoft Office.
• Welcome office visitors and assist with general office administration.
• Maintain office supplies and place orders when required.
• Liaise with the management team regarding case progression and operational updates.

Requirements

• Previous administrative experience is essential.
• Experience within mortgages, financial services, banking or the property sector is highly desirable.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills with the ability to prioritise a busy workload.
• High level of accuracy and attention to detail when processing confidential financial information.
• Professional and discreet approach to handling sensitive information.
• Proficient in Microsoft Word, Excel and Outlook.
• Experience using mortgage CRM or financial services systems is advantageous.