Assistant Income Officer

Trident International; Greater London; Hybrid; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Enhanced pension

Training and development

Life assurance

Additional annual leave

Zusammenfassung

Trident International is seeking an Assistant Income Officer in Central London to support residents with account queries, payments and debt prevention. The role blends customer contact, accurate administration and proactive action to stop arrears, with hybrid working and a focus on empathetic, clear communications.

The successful candidate will have credit control or debt collection experience, strong organisation, and proficiency in Microsoft Office and housing databases to maintain precise

Qualifikationen

• Credit Control or debt collection experience, ideally in housing, income management, local government or residential property.
• Clear, sensitive communication with residents facing financial difficulties.
• Strong organisation and confidence balancing competing priorities.
• Confident with Microsoft Office and databases or housing systems.
• A calm, empathetic approach to difficult conversations and residents’ support needs.
• Enhanced pension scheme
• Training and development
• Life assurance
• Additional annual leave

Aufgaben

• Resolve residents’ rent, service charge and account queries by phone and email.
• Contact residents early to address missed payments and prevent debt building up.
• Manage shared inboxes, case documents and accurate resident records, including support needs.
• Accurately process rent payments, direct debits, card transactions and refunds.
• Help Income Officers manage early arrears through reminders and payment plans.
• Explain payment responsibilities and connect residents with benefits and money advice to help sustain tenancies.

Kenntnisse

Debt collection

Customer service

Communication

Organisation

Microsoft Office

Empathy

Tools

Microsoft Office

Jobbeschreibung

Assistant Income Officer -Central London

OUR CLIENT, a community-focused organisation is seeking a proactive coordinator to support residents with account queries, payment arrangements and practical financial guidance. This is a varied role combining customer contact, accurate administration and early action to prevent debt from escalating.

The responsibilities for the Assistant Income Officer role will include:

• Resolve residents’ rent, service charge and account queries by phone and email.
• Contact residents early to address missed payments and prevent debt building up.
• Manage shared inboxes, case documents and accurate resident records, including support needs.
• Accurately process rent payments, direct debits, card transactions and refunds.
• Help Income Officers manage early arrears through reminders and payment plans.
• Explain payment responsibilities and connect residents with benefits and money advice to help sustain tenancies.

THE PERSON and SKILLS REQUIREMENTS for the Assistant Income Officer:

• Credit Control or debt collection experience, ideally in housing, income management, local government or residential property.
• Clear, sensitive communication with residents facing financial difficulties.
• Strong organisation and confidence balancing competing priorities.
• Confident with Microsoft Office and databases or housing systems.
• A calm, empathetic approach to difficult conversations and residents’ support needs.
• Enhanced pension scheme
• Training and development
• Life assurance
• Additional annual leave

Put your customer service skills to work supporting residents, with hybrid working, an enhanced pension and opportunities to develop.