Income Management Officer

Sunny Recruitment; Carmarthen; Hybrid; GBP 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Free car parking

Hybrid work - 4 days in office / 1 day

Market town Carmarthen

Zusammenfassung

Sunny Recruitment is seeking an Income Management Officer in Carmarthen to manage rent accounts and support residents with budgeting. The role combines in-office work with one remote day, offering 34.5 hours per week at £18.74 per hour.

You’ll work to recover former tenant debt and ensure timely payment arrangements while maintaining strong resident support. The position requires prior experience in housing income management, a solid grasp of debt recovery, and adaptability to digital tools and

Qualifikationen

• Background in Income Management Officer or similar within Housing Association or Local Authority.
• Strong understanding of housing income management and debt recovery processes.
• Adaptable professional ready to embrace digital tools and agile working.
• A valid DBS check prior to starting is desirable.

Aufgaben

• Maintain up-to-date rent accounts and contact residents regarding missed or incomplete payments to agree on payment arrangements.
• Monitor and recover outstanding former tenant arrears; escalate to external debt collection partners when required.
• Assist towards key performance targets and contribute to service improvement initiatives.
• Ensure compliance with safeguarding procedures for children and vulnerable adults and provide cover during peak periods.

Kenntnisse

Income management

Debt recovery

Budgeting guidance

Digital tools adoption

Jobbeschreibung

Job Title: Income Management Officer

Job Type: Temporary - 6 weeks

Hours: 34.5 hrs/week (Mon Thu 8:30am 4:30pm Fri 8:30am 4:00pm) 1 hour for lunch. 4 days in the office / 1 day Working from home (Either a Tuesday or Thursday)

Pay: £18.74 an hour

Location: Carmarthen

Sunny is looking for a supportive and proactive Income Management Officer to join our client s team immediately. You will work closely with residents to understand their financial circumstances, providing guidance to help them keep their rent accounts clear and set up realistic payment plans. Additionally, you will play a key role in recovering former resident debt in line with organisational procedures.

Responsibilities:

Current Resident Debt

• Maintain up-to-date rent accounts and maintain regular contact with residents.
• Contact residents via phone or in person following missed or incomplete payments to agree on manageable payment arrangements.
• Provide guidance on income, expenditure, and budgeting to support effective money management.
• Confirm all payment agreements in writing and maintain accurate records on internal systems.

Former Resident Debt

• Monitor, track, and recover outstanding former tenant arrears according to policy.
• Escalate unrecoverable accounts to external debt collection partners when required.

Operational & General

• Work towards key performance targets and contribute to service improvement initiatives.
• Ensure full compliance with internal audits and safeguarding procedures for children and vulnerable adults.
• Provide cover for team members and assist across the service during peak periods.

About you:

• Background as an Income Management Officer (or similar role) within a Housing Association or Local Authority.
• Strong understanding of housing income management and debt recovery processes.
• An adaptable professional ready to embrace digital tools and agile working.
• A valid DBS check prior to starting is desirable

Benefits:

• Based in the lovely Market town of Carmarthen for a none for profit organisation
• Free (paid for) car parking
• Hybrid - 4 days in the office / 1 day Working from home

Applications are encouraged from all sectors of the community. GEN