Financial Inclusion Partner

HOME GROUP; Peterborough; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

34 days leave

Volunteer leave

Pension matching 7%

Health cash plan

Career development

Discounts & travel

Job summary

Home Group is seeking a Financial Inclusion Partner to help customers achieve financial independence and sustained tenancies in the Peterborough area. You will promote financial well-being, assist with welfare benefits, and work with local authorities and partners to signpost people to support.

You will also enable access to digital financial tools and grants, with a focus on community engagement and hybrid working across communities, home, and office locations.

Qualifications

• Knowledge of welfare benefit system, DWP and Local Authority processes.
• Experience giving advice and advocating for people with finances.
• Excellent communication and ability to engage diverse communities.
• Owns a vehicle insured for business use (mileage paid).

Responsibilities

• Deliver a financial inclusion service to support customers' financial well-being.
• Ensure customers claim and receive welfare benefits to maximise income and sustain tenancies.
• Collaborate with Local authorities and community partnerships to signpost customers to support.
• Access appropriate grants and bursaries in collaboration with customers.
• Help customers use digital tools for online financial services.

Skills

People skills

Community builder

Welfare benefits

DWP knowledge

LA processes

Advice & advocacy

Driving required

Job description

About the role

Salary circa £32,000 pa and great benefits including Health Cash Plan

Home, a place where you belong

Are you ready to make a real impact in your community and be the guiding light for people's financial well-being? If you're passionate about brilliant customer service delivering advice and support to customers around their finances, this is the job for you! As our Financial Inclusion Partner, you'll empower customers towards financial independence and confidence. You'll work within our housing management team on tenancy sustainment right in the heart of Peterborough.

What's in it for you?

• 34 days leave, pro-rated (including bank holidays and a "me day")
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What you'll do

• You'll work with colleagues and customers to deliver a brilliant financial inclusion service, enabling the financial well-being of our customers in the community.
• You'll ensure customers are claiming and receiving all welfare benefits they're entitled to, to ensure their income is maximised, resulting in sustained tenancies by ensuring rent is paid!
• Collaborating with Local authorities and key local community partnerships to ensure you can signpost customers to support and advice.
• Ensuring appropriate grants and bursaries are accessed in collaboration with customers.
• Enabling customers with their tech skills to access digital financial inclusion services and tools to increase their independence, capability and confidence

Why join us

This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. We can't offer a CoS for this role.

You have

• You're a people person and community builder, keen to empower others!
• Experience and knowledge of the welfare benefit system, DWP and Local Authority processes.
• Experience providing advice, support and advocating for people who need help with their finances
• Fabulous communication skills with an ability to relate to people from all kinds of backgrounds, as well as building positive partnerships to deliver amazing outcomes for our customers
• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You'll have the flexibility to manage your own diary and travel as required across your patch (Oxfordshire, Buckinghamshire, Northamptonshire, Cambridgeshire, and parts of Hertfordshire).
• While travel is likely to be around two days per week on average, this will vary depending on customer needs.
• This is a hybrid role, so you'll split your time between working in our communities and neighbourhoods, from home, and in the office.
• Referrals can come from anywhere within the area you cover, so you'll travel to different locations as needed rather than visiting the same places each week.
• You'll need an Enhanced DBS check done and we pay for that.

Finally

For reasonable adjustments email [email protected].