Income Management Officer

Yolk Recruitment Ltd; Carmarthen; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

In-office 4 days a week

No weekends or evenings

Job summary

Yolk Recruitment Public Sector and Not-for-Profit are recruiting an Income Management Officer for a 6-week assignment with a Housing Association. An enhanced DBS is required and you will be in the office 4 days per week.

You will assess residents' financial situations, coach on rent accounts or payment plans, and coordinate with agencies to recover debt in line with internal procedures. You will safeguard vulnerable residents and refer to social services when needed.

Qualifications

• Enhanced DBS required.
• Experience in a social housing background.
• Familiarity with Notices Before Claim process for long-term rent arrears.

Responsibilities

• Maintain an up-to-date picture of each resident's rent account.
• Build relationships with external agencies (DWP, Housing Benefit, advice services).
• Refer residents to specialist services (Citizens Advice Bureau, welfare benefits advice, food bank).
• Escalate to debt collection agency after exhausted recovery efforts, per procedures.

Skills

Enhanced DBS

Social housing background

Notices Before Claim familiarity

Job description

Income Management Officer - Temporary - 6 weeks - £19-£24 per hour

Yolk Recruitment Public Sector and Not-for-Profit are working with a Housing Association to appoint an Income Management Office to cover for a 6 week role. In order to be considered you need to have an enhanced DBS and you would be expected in the office 4 days a week.

About the role

The remit of the role is to build a thorough understanding of each residents' financial circumstances and coach residents to have clear rent accounts or have payment plans in place that prevent the need for further action and to recover resident debt in line with current processes and procedures.

Key responsibilities include:

• Have an up to date picture of each residents rent account
• Build or maintain great relationships with external agencies such as DWP, Housing Benefit, advice services, tenancy support services, debt advice services.
• Refer on to specialist services such as the Citizens Advice Bureau, welfare benefits advice, The Food bank and other relevant agencies where required.
• Where all efforts to contact former residents and recover the debt have been exhausted without success, the matter will be escalated to our partner debt collection agency for further enquiries, in line with internal procedures.
• To be aware of your role and responsibilities to safeguard the welfare of children and vulnerable adults and make referrals to social services or the police when necessary.

About you

In order to be considered for this role you need:

• An enhanced DBS
• Experience in a social housing background
• You would need to be familar with Notices Before Claim process in the event of long term rent arrears

What you would get in return:

• £19-£24 per hour
• 34.5 hours a week
• 4 days a week in the office.
• Monday to Friday, no weekends or evenings.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.