Income Management Officer

Focus Resourcing Limited; Southend-on-Sea; Ibrido; GBP 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mileage paid for off-site tenantmeet

Descrizione del lavoro

Focus Resourcing Limited is seeking an Income Management Officer for a temporary role through 31 March 2027, with a potential for permanency. The 37-hour week includes a hybrid pattern and visits to tenants within a 6-mile radius of the office.

Initially you’ll be in the office for 2–3 full weeks before shifting to 1–2 days in the office weekly. Responsibilities include arrears actions, welfare benefit maximisation, notices for legal action, and tenancy management support.

Competenze

• Previous income management, tenancy management experience.
• Housing law, welfare benefits, debt advice knowledge.
• Full driving licence and access to a vehicle.
• Able to walk up flights of stairs to attend tenancy meetings.
• Organised and able to manage a busy workload, calm under pressure.
• PC literate with Microsoft Excel, Word and Outlook skills.

Mansioni

• Monitor all current accounts in arrears and take action.
• Maximise customer income through welfare benefits and advice.
• Prepare and issue notices of cases for legal action.
• Manage court action, NOSPs and possession proceedings.
• Attend evictions, working with bailiffs and locksmiths.
• Other duties stated on formal job specification provided at registration.

Conoscenze

Income management experience

Tenancy management experience

Housing law knowledge

Welfare benefits knowledge

Debt advice knowledge

Driving licence

Microsoft Excel

Word

Outlook

Strumenti

Microsoft Excel

Word

Outlook

Descrizione del lavoro

Income Management Officer required on a temporary basis until the end of March 2027 with potential for the role to move to a permanent position. Yearly salary £35,574 working 37 hours a week.

This is a temporary position, working on a hybrid basis, with visits to tenants' homes, within a 6 mile radius from the office. Please note that hybrid working will begin after 2-3 full weeks spent in the office, and after this time, the individual will likely be in the office 1-2 days a week.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.

Duties:

• Monitor all current account in arrears and take action
• Maximise customer income through welfare benefits and advice
• Prepare and issue notices of cases for legal action
• Manage court action, Notices Seeking Possession (NOSPs), and possession proceedings
• Attend evictions, working with bailiffs and locksmiths
• Other duties stated on formal job specification provided at time of registration

Benefits:

• £35,574 per annum
• £18.49 per hour
• Mileage paid for off-site tenant meetings

Experience required:

• Previous income management, tenancy management experience
• Housing law, welfare benefits, debt advice knowledge
• Full driving licence and access to a vehicle
• Able to walk up flights of stairs to attend tenancy meetings
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
• PC literate with Microsoft Excel, Word and Outlook skills