Income Management Officer

Yolk Recruitment; Carmarthen; On-site; GBP 26,000 - 33,000; Part time

Benefits offered by this job

34.5 hours per week

4 days in the office

Mon-Fri, no weekends or evenings

Job summary

Yolk Recruitment is seeking an Income Management Officer for a Housing Association in Wales for a 6-week temporary assignment. The role focuses on understanding residents' financial circumstances, coaching on rent accounts, and arranging payment plans to prevent escalation.

DBS enhanced check is required, with experience in social housing and familiarity with Notices Before Claim processes. The post is based in the office four days a week, 34.5 hours, Monday to Friday, with no weekends or

Qualifications

• Enhanced DBS required.
• Experience in a social housing background.
• Familiar with Notices Before Claim process for long-term rent arrears.

Responsibilities

• Maintain up-to-date picture of each resident's rent account.
• Build relationships with external agencies (DWP, Housing Benefit, advice services).
• Refer residents to Citizens Advice Bureau, welfare benefits advice, food banks, and other agencies as needed.
• Escalate to debt collection agency after exhausting recovery attempts, per procedures.
• Safeguard welfare of children and vulnerable adults; refer to social services or police when necessary.

Job description

Income Management Officer - Temporary - 6 weeks - £18.74 per hour

Yolk Recruitment Public Sector and Not-for-Profit are working with a Housing Association to appoint an Income Management Office to cover for a 6 week role. In order to be considered you need to have an enhanced DBS and you would be expected in the office 4 days a week.

About the role

The remit of the role is to build a thorough understanding of each residents' financial circumstances and coach residents to have clear rent accounts or have payment plans in place that prevent the need for further action and to recover resident debt in line with current processes and procedures.

Key responsibilities include:

• Have an up to date picture of each residents rent account
• Build or maintain great relationships with external agencies such as DWP, Housing Benefit, advice services, tenancy support services, debt advice services.
• Refer on to specialist services such as the Citizens Advice Bureau, welfare benefits advice, The Food bank and other relevant agencies where required.
• Where all efforts to contact former residents and recover the debt have been exhausted without success, the matter will be escalated to our partner debt collection agency for further enquiries, in line with internal procedures.
• To be aware of your role and responsibilities to safeguard the welfare of children and vulnerable adults and make referrals to social services or the police when necessary.

About you

In order to be considered for this role you need:

• An enhanced DBS
• Experience in a social housing background
• You would need to be familar with Notices Before Claim process in the event of long term rent arrears

What you would get in return:

• £19-£24 per hour
• 34.5 hours a week
• 4 days a week in the office.
• Monday to Friday, no weekends or evenings.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.