Debt Adviser (Money Advice) – Hybrid, Maternity Cover

Citizens Advice Ltd; Crawley; Hybrid; GBP 26.000 - 32.000; Teilzeit

Zusammenfassung

Citizens Advice Ltd in Crawley is seeking a Money Advice Caseworker on a maternity cover fixed-term contract until 1 December 2027. The role combines direct client support with debt advice and casework, working in a hybrid setting with salary £29,000 per annum pro rata for part-time staff.

You will assess financial circumstances, prepare budgets, identify priority debts, and negotiate with creditors, helping clients navigate options with empathy and clarity. DBS check is required.

Qualifikationen

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• Empathetic communicator and comfortable with numbers.
• DBS check required.

Aufgaben

• Provide high-quality debt advice and casework to clients.
• Assess financial circumstances and prepare realistic budgets.
• Identify priority debts and negotiate with creditors.
• Empower clients to make informed financial decisions.
• Communicate with compassion and professionalism.

Kenntnisse

Debt advice

Casework

Creditor negotiation

Financial capability support

Empathetic communicator

Numerical ability

Interpersonal skills

Organised

Team player

Ausbildung

Debt advice qualifications

Jobbeschreibung

Citizens Advice Ltd in Crawley is seeking a Money Advice Caseworker on a maternity cover fixed-term contract until 1 December 2027. The role combines direct client support with debt advice and casework, working in a hybrid setting with salary £29,000 per annum pro rata for part-time staff.

You will assess financial circumstances, prepare budgets, identify priority debts, and negotiate with creditors, helping clients navigate options with empathy and clarity. DBS check is required.