CEDA Money Adviser

Citizens Advice Derbyshire Districts; East Midlands; Hybrid; GBP 27.000 - 30.000; Vollzeit

Zusammenfassung

Citizens Advice Derbyshire Districts is recruiting Money Advisers for a new telephone and digital Money Advice team. The role delivers FCA-regulated money advice to individuals in financial difficulty and offers a hybrid mix of home and office working across Buxton, Chesterfield, Ilkeston or Matlock.

Full training and support, including the Money Advice Learning Plan, is provided for both experienced advisers and trainees.

Qualifikationen

• Excellent communication skills (written and verbal).
• Non-judgemental, empathetic approach.
• Strong IT and digital skills; able to learn new systems quickly.
• Commitment to performance targets and KPIs.

Aufgaben

• Deliver FCA-regulated money advice to individuals in financial difficulty.
• Work as part of a new Money Advice team providing tailored advice and casework.
• Receive full training and support, including Money Advice Learning Plan for trainees.

Kenntnisse

Communication skills

Empathy

IT skills

Targets & KPIs

Money advice experience

Welfare benefits knowledge

Jobbeschreibung

Hours: Full-time (37 hours per week - some flexible working)

Contract: Permanent

Salary: £27,263 to £29,806 per annum pro rata (depending on experience)

Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidates)

About the role:

We're looking for highly motivated and committed individuals to join our new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.

As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.

Who we are looking for:

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• Experience in providing FCA-regulated money advice (preferred)
• A solid understanding of the current welfare benefits system (preferred)