Money Adviser

Citizens Advice Ltd; Buxton, Chesterfield, Ilkeston, Matlock; Hybrid; GBP 27.000 - 30.000; Vollzeit

Zusammenfassung

Citizens Advice Ltd is expanding its Money Advice team and seeks motivated individuals to provide FCA-regulated money advice to people facing debt across England and Wales. The role is full-time, permanent, 37 hours per week, with a hybrid mix of home and office working in Buxton, Chesterfield, Ilkeston or Matlock.

Training and full support are provided, including the Money Advice Learning Plan for trainees.

Qualifikationen

• Excellent communication skills – both written and verbal.
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• Experience in providing FCA-regulated money advice (preferred)
• A solid understanding of the current welfare benefits system (preferred)

Aufgaben

• Deliver high-quality, FCA-regulated money advice to individuals in financial difficulty.
• Work as part of a new Money Advice team providing support to people across England and Wales.
• Full training and support will be provided, including completion of the Money Advice Learning Plan for trainees.

Kenntnisse

Communication skills

Empathy

IT & digital skills

Target-focused

FCA-regulated money advice

Welfare benefits knowledge

Jobbeschreibung

Apply before 11.59pm on 20 November 2026.

Hours: Full-time (37 hours per week - some flexible working)

Contract: Permanent

Salary: £27,263 to £29,806 per annum pro rata (depending on experience)

Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidates)

About the role:

We're looking for highly motivated and committed individuals to join our new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.

As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.

Who we are looking for:

The ideal candidates will have:

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• Experience in providing FCA-regulated money advice (preferred)
• A solid understanding of the current welfare benefits system (preferred)

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.