Contract Compliance Officer

Confidential; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Contributory pension

Flexible working

Gym access

Onsite parking

Wellbeing activities

Training & development

Community impact

Job summary

Birmingham Settlement, based in Birmingham, seeks a Contract Compliance Officer to support its Money Advice Service. The role focuses on administrative tasks, data collation, and service reporting for contracted services with MaPS and Birmingham City Council.

The post reports to the Money Advice Service Manager and involves occasional reception duties. You will join a long-established charity whose Money Advice Team addresses debt, welfare benefits, and financial literacy training to empower

Qualifications

• Experience handling administrative duties and data reporting.
• Experience receiving and making calls to clients.
• Support Money Advice Team reporting duties.

Responsibilities

• Undertake administrative duties to collate data and support the production of service reporting for the funded Money Advice Services, including information for Birmingham City Council and MaPS.
• Work with the Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide administrative support, including receiving and making calls to clients.
• Occasionally assist with reception duties as required.

Skills

Administrative experience

Data collection

Customer communication

Reception duties

Job description

Since 1899, Birmingham Settlement has been working to create opportunity and choice - connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Contract Compliance Officer

Salary: £26,000 pa (dependent on experience, for review following successful completion of probation)

35 hours per week

Based at Birmingham Settlement's Sports & Community Centre, Kingstanding, Birmingham

This is a fantastic opportunity for a highly-skilled, experienced and motivated Administrator to work for our established and highly respected Advice Quality Standard (AQS) accredited Money Advice Service.

As Contract Compliance Officer you will undertake administrative duties to collate data and support the production of service reporting for the Settlement's commissioned Money Advice Services - including the provision of information for Birmingham City Council and the Money & Pensions Service (MaPS).

You will work with the Money Advice Service Manager and Debt & Welfare Benefit Advisors to provide administrative support as required, including receiving and making calls to clients. This will sometimes include helping out with reception duties as required.

The role forms an integral part of the Money Advice Team.

You will be joining a long established and professional Money Advice Service providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website.

This is a great opportunity to join a progressive charity making a real difference to people's lives.

For an informal discussion about the role call Theresa Gniadkowski.

This is an active recruitment; early applications are encouraged.

We reserve the right to close this opportunity early if a successful candidate is appointed prior to the closing date.

Why Work for Birmingham Settlement?

At Birmingham Settlement, you're not just taking on a job, you're becoming part of a friendly, values-led organisation that has been making a difference across Birmingham for more than 125 years.

We're proud of our diverse, supportive and collaborative culture. Our teams work closely together across advice, wellbeing, community development, environmental and training services, creating opportunities to learn from one another, share ideas and develop professionally. No two days are ever the same, and you'll have the chance to see first‑hand the positive impact your work has on individuals, families and communities.

We recognise that our people are our greatest asset and are committed to creating a workplace where staff feel valued, supported and able to thrive. We offer flexible working arrangements, encourage positive work‑life balance, invest in learning and development, and promote wellbeing through a range of staff activities and social opportunities.

Our benefits include:

• 28 days annual leave , increasing with length of service to a maximum of 33 days
• Contributory pension scheme
• Flexible working options
• Free use of our community gym
• Free onsite parking at all of our sites
• Staff wellbeing activities and social events
• Ongoing training and professional development opportunities
• The opportunity to work within a passionate organisation committed to creating opportunity, reducing inequality and building stronger communities

If you're looking for a rewarding role, where you provide essential support an excellent team and make a genuine difference to people's lives, we'd love to hear from you.

inclusive of 3 days annual leave between Christmas and New Year

Closing date for applications: Tuesday 10th November 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303