Customer Service Advisor - Water Billing & Support

South Staffordshire Plc; Walsall; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Family-Friendly Leave

Company Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

My Premier Benefits discounts

Job summary

South Staffordshire Plc in Walsall is seeking a Customer Service Advisor to handle a high volume of inbound calls related to water billing, payments, Direct Debits and service enquiries. You will use your communication and problem-solving skills to support customers and provide positive outcomes on every interaction.

We offer training and development opportunities, a permanent full-time role, and a supportive team environment with career progression into specialist, quality, training and

Qualifications

• Prior customer service experience in a contact centre, retail, hospitality or similar environment.
• Strong communication and listening skills.
• Comfortable using computer systems and learning new processes.
• Ability to stay calm and professional with challenging customers.
• Willingness to learn and develop.

Responsibilities

• Handle customer calls professionally, assisting with payments, Direct Debits, billing enquiries and service queries.
• Deliver a high standard of customer service on every interaction.
• Support customers by resolving queries quickly and effectively while providing reassurance and guidance.
• Collaborate with colleagues to achieve team goals and maintain a positive working environment.
• Engage in training and continuous development to build product and service knowledge.

Skills

Customer service

Communication skills

Tech proficiency

Calm under pressure

Positive attitude

Teamwork

Job description

South Staffordshire Plc in Walsall is seeking a Customer Service Advisor to handle a high volume of inbound calls related to water billing, payments, Direct Debits and service enquiries. You will use your communication and problem-solving skills to support customers and provide positive outcomes on every interaction.

We offer training and development opportunities, a permanent full-time role, and a supportive team environment with career progression into specialist, quality, training and