Customer Service Advisor (Front Office)

Castle Water; Großbritannien; Hybrid; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Company pension

Life insurance

Sick pay

Cycle-to-work scheme

On-site parking

Mon–Fri schedule

Zusammenfassung

Castle Water is seeking a proactive Customer Service Advisor to manage customer queries via our online portal and assist with calls during peak times. You’ll provide clear, accurate responses and maintain high service standards in a collaborative, supportive team.

Full training is provided, and the role offers opportunities for career progression within a fast-growing UK utility company with offices across Blairgowrie, Brentford, Ayr and more, while promoting work-life balance.

Qualifikationen

• Previous experience in customer service and ability to build strong relationships with customers and teammates.
• Strong written communication and attention to detail.
• Confident phone manner and clear communication when needed.
• Strong organisational and prioritisation skills.

Aufgaben

• Provide top-tier customer service: Support business water customers primarily through written communication using our advanced customer platform.
• Handle metering and billing queries: Respond in writing with clear, accurate, and easy-to-understand answers.
• Manage customer expectations: Aim to resolve issues on the first contact, keeping things efficient and hassle-free.
• Build strong connections: Quickly identify customer needs and offer the best solutions for both them and Castle Water.
• Work with third parties: Liaise on behalf of customers to ensure a smooth and seamless service.

Kenntnisse

Customer service

Written communication

Phone manner

Organisational skills

Negotiation

Problem solving

Microsoft Excel

Microsoft Word

Microsoft Outlook

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

Looking for a role with work-life balance and no weekend shifts? We're looking for proactive, confident problem-solvers who can take ownership of tasks and make decisions. If you love helping people and want to grow your career in a supportive, fast-paced environment, this could be the job for you.

As a Customer Service Advisor, you'll handle customer queries through our online portal, delivering clear, helpful, and accurate responses. You'll also jump on calls during busy periods to keep things running smoothly.

You’ll get full training, so no experience, no problem. We're all about teamwork, learning and attention to detail. You'll be part of a friendly team that’s always ready to help. Plus, if you're looking to progress your career, we've for plenty of opportunities to grow within the company.

• Competitive salary: £24,349 - £28,000 per year
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday schedule, so your weekends are all yours
• Opportunities for career development and progression

What you'll be doing

• Provide top-tier customer service:Support business water customers primarily through written communication using our advanced customer platform
• Handle metering and billing queries:Respond in writing with clear, accurate, and easy-to-understand answers
• Manage customer expectations:Aim to resolve issues on the first contact, keeping things efficient and hassle-free
• Build strong connections:Quickly identify customer needs and offer the best solutions for both them and Castle Water
• Work with third parties:Liaise on behalf of customers to ensure a smooth and seamless service

What you'll bring to the role

• Previous experience in customer service, with the ability to build strong relationships with both customers and teammates
• Great written communication skills and attention to detail
• Confident phone manner and clear communication when needed
• Strong organisational skills, able to juggle multiple tasks and prioritise effectively
• Strong negotiation and problem-solving skills
• Familiarity with Microsoft Excel, Word, and Outlook is a plus, but not essential

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK's largest companies and public sector organisations.

We believe in putting people first. Whether it's creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what's fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you're looking for company that's dynamic, forward-thinking and values-driven, Castle Water is the place for you.