Molecular Diagnostics Solution Specialist - Remote Support

F. Hoffmann-La Roche AG; Burgess Hill; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Roche is seeking a Technical Specialist (Solution Support) to join the Molecular Diagnostics remote support team in Burgess Hill. You will deliver technical and scientific services to customers across the UK, Ireland, Nordics and wider EMEA-LATAM regions, ensuring smooth operation of diagnostic systems and high-quality customer experience.

Based in Burgess Hill with hybrid working (minimum 2 days in office), the role focuses on diagnosing issues, guiding customers, and supporting sales and

Qualifications

• Degree in scientific, biomedical, or engineering discipline.
• Experience in a medical, research, or technical environment.
• Familiarity with Molecular Diagnostics workflows is advantageous.
• Knowledge of CRM platforms (Salesforce) is advantageous.

Responsibilities

• Provide technical and scientific support to customers.
• Handle enquiries and complaints from start to finish.
• Train customers and staff; support product launches.
• Assist sales team with product knowledge.
• On-site troubleshooting and system installations.

Skills

Troubleshooting

IT literacy

CRM knowledge

Analytical mindset

Education

Science/Engineering degree

Tools

Salesforce

Job description

Roche is seeking a Technical Specialist (Solution Support) to join the Molecular Diagnostics remote support team in Burgess Hill. You will deliver technical and scientific services to customers across the UK, Ireland, Nordics and wider EMEA-LATAM regions, ensuring smooth operation of diagnostic systems and high-quality customer experience.

Based in Burgess Hill with hybrid working (minimum 2 days in office), the role focuses on diagnosing issues, guiding customers, and supporting sales and