Modern Workplace IT Engineer — 2nd/3rd Line Support

Haas F1 Team; Banbury; On-site; GBP 52,000 - 70,000; Full time

Job summary

Haas F1 Team is seeking an IT Support Engineer - Modern Workplace to deliver high-quality IT services across Microsoft 365 and modern workplace solutions for a global user base. You will combine hands-on support with automation, improve workflows, and mentor junior team members in Banbury and beyond.

The role emphasizes 2nd/3rd line support, incident ownership, and proactive service delivery, with strong focus on security, identity management, and collaboration tooling.

Qualifications

• 5+ years progressive IT support experience.
• Advanced Microsoft 365 administration knowledge.
• Strong experience with Microsoft 365 including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID.
• Extensive experience with modern Windows client environments.
• Strong endpoint management and device provisioning knowledge.
• Experience with ITSM platforms such as ServiceNow or equivalent.
• Knowledge of identity and access management (Active Directory, MFA, conditional access).
• Strong networking concepts including DHCP, DNS and VPN.
• PowerShell scripting and automation experience.
• Knowledge of macOS/iOS support environments; Linux client/server familiarity.
• Cyber security and threat-response awareness.

Responsibilities

• Provide 2nd and 3rd line IT support across a global user base.
• Own incidents and requests through to resolution within SLAs.
• Escalate and perform root cause analysis for complex issues.
• Support incidents, system monitoring, and service restoration activities.
• Administer and enhance Microsoft 365 services (SharePoint, Teams, OneDrive).
• Support endpoint provisioning, application deployment and user lifecycle activities.
• Design and enhance SharePoint and Power Platform solutions (forms, lists, workflows).
• Promote Microsoft 365 adoption and AI-enabled productivity tools.
• Use PowerShell, Power Automate to automate tasks and improve workflows.
• Identify opportunities to improve service quality and user experience.
• Contribute to knowledge articles, procedures, and standards.
• Support IT assets, software licenses and inventory management.
• Support F1-specific hardware and operational systems; mentor junior team members.

Skills

Microsoft 365 administration and/or (M

Education

BSc, MIS or IT-related qualification

Tools

ServiceNow

Intune

Autopilot

Power Platform

Entra ID

Job description

Haas F1 Team is seeking an IT Support Engineer - Modern Workplace to deliver high-quality IT services across Microsoft 365 and modern workplace solutions for a global user base. You will combine hands-on support with automation, improve workflows, and mentor junior team members in Banbury and beyond.

The role emphasizes 2nd/3rd line support, incident ownership, and proactive service delivery, with strong focus on security, identity management, and collaboration tooling.