IT Support Engineer - Modern Workplace

Haas F1 Team; Banbury; On-site; GBP 52,000 - 70,000; Full time

Job summary

Haas F1 Team is seeking an IT Support Engineer - Modern Workplace to deliver high-quality IT services across Microsoft 365 and modern workplace solutions for a global user base. You will combine hands-on support with automation, improve workflows, and mentor junior team members in Banbury and beyond.

The role emphasizes 2nd/3rd line support, incident ownership, and proactive service delivery, with strong focus on security, identity management, and collaboration tooling.

Qualifications

• 5+ years progressive IT support experience.
• Advanced Microsoft 365 administration knowledge.
• Strong experience with Microsoft 365 including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID.
• Extensive experience with modern Windows client environments.
• Strong endpoint management and device provisioning knowledge.
• Experience with ITSM platforms such as ServiceNow or equivalent.
• Knowledge of identity and access management (Active Directory, MFA, conditional access).
• Strong networking concepts including DHCP, DNS and VPN.
• PowerShell scripting and automation experience.
• Knowledge of macOS/iOS support environments; Linux client/server familiarity.
• Cyber security and threat-response awareness.

Responsibilities

• Provide 2nd and 3rd line IT support across a global user base.
• Own incidents and requests through to resolution within SLAs.
• Escalate and perform root cause analysis for complex issues.
• Support incidents, system monitoring, and service restoration activities.
• Administer and enhance Microsoft 365 services (SharePoint, Teams, OneDrive).
• Support endpoint provisioning, application deployment and user lifecycle activities.
• Design and enhance SharePoint and Power Platform solutions (forms, lists, workflows).
• Promote Microsoft 365 adoption and AI-enabled productivity tools.
• Use PowerShell, Power Automate to automate tasks and improve workflows.
• Identify opportunities to improve service quality and user experience.
• Contribute to knowledge articles, procedures, and standards.
• Support IT assets, software licenses and inventory management.
• Support F1-specific hardware and operational systems; mentor junior team members.

Skills

Microsoft 365 administration and/or (M

Education

BSc, MIS or IT-related qualification

Tools

ServiceNow

Intune

Autopilot

Power Platform

Entra ID

Job description

As our IT Support Engineer - Modern Workplace, you will play a key role in delivering high-quality IT services and modern workplace solutions across TGR Haas F1 Team.

Reporting to the IT Service Delivery Team Lead, you will support a global user base across Microsoft 365, endpoint management, collaboration tools, and core IT services. Combining hands-on technical support with automation and continuous improvement, you will help ensure our users have reliable, secure, and effective technology to perform at their best.

What You'll Be Doing

IT Support & Service Delivery

• Provide 2nd line and, where appropriate, 3rd line technical support across a global user base
• Take ownership of incidents and service requests through to resolution, working within agreed SLAs
• Act as a technical escalation point for complex incidents, troubleshooting issues and supporting root cause analysis
• Support major incidents, operational checks, system monitoring, and service restoration activities

Microsoft 365 & Modern Workplace

• Administer and enhance Microsoft 365 services, including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID
• Support endpoint provisioning, application deployment, policy configuration, and user lifecycle activities
• Design and enhance small-scale SharePoint and Power Platform solutions, including forms, lists, workflows and automation
• Support Microsoft 365 adoption and the effective use of productivity and AI-enabled tools
• Use PowerShell, Power Automate and low-code technologies to automate repeatable tasks and improve workflows
• Identify opportunities to improve service quality, user experience and operational efficiency
• Contribute to knowledge articles, procedures and operational standards
• Support improvements across versioned applications, infrastructure and workplace technologies
• Work with internal teams and third-party suppliers to resolve issues and support IT services
• Assist with IT asset, software licence and inventory management
• Support F1-specific hardware, software and operational systems as required
• Coach and mentor junior team members, sharing technical knowledge and best practice

What You'll Bring

• BSc, MIS or other IT-related qualification, or equivalent practical experience
• Minimum of 5 years' progressive IT support experience
• Advanced Microsoft 365 administration and/or development knowledge through qualification or equivalent practical experience
• Strong experience with Microsoft 365, including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID
• Extensive experience with modern Microsoft Windows client environments
• Strong endpoint management and device provisioning knowledge
• Experience with ITSM platforms such as ServiceNow or equivalent
• Working knowledge of identity and access management, including Active Directory, MFA and conditional access fundamentals
• Strong understanding of end-user hardware and core networking concepts including DHCP, DNS and VPN
• PowerShell scripting and automation experience
• Knowledge of Microsoft 365 Copilot and AI-enabled productivity tools
• Experience with Power Automate and low-code business process improvements
• Knowledge of macOS and iOS support environments
• Working knowledge of Linux client and server environments
• Strong cyber security and threat-response awareness

Core Competencies

• Strong technical troubleshooting and problem-solving skills
• Customer and service-focused mindset
• Excellent communication and stakeholder management
• Methodical approach to incident resolution and root cause analysis
• Strong attention to detail and ownership
• Collaborative and knowledge-sharing approach
• Ability to prioritise effectively in a fast-paced environment
• Commitment to continuous improvement and service excellence

About Us

TGR Haas F1 Team has been a stalwart of the FIA Formula 1 World Championship for over a decade, with more than 200 Grand Prix starts. As the first American F1 team since 1986, we made an immediate impact with a points-scoring debut in 2016 – and we’re still building momentum today.

With operations across Kannapolis (USA), Banbury (UK), and Maranello (Italy), we are a performance-driven, hands-on racing team where every contribution matters.

Here, you’ll have visibility, responsibility, and the chance to make a real difference.

We’re not a corporate machine, we’re a team built on passion, speed, and innovation.

Why TGR Haas F1 Team?

Because here, you don’t just support performance, you drive it.

• Real impact – See your work come to life on a Formula 1 car
• Team culture – Passionate, loyal, and driven colleagues
• Innovation mindset – Your ideas are heard (and expected)
• High-performance environment – Where excellence is the baseline
• Competitive rewards – Salary, bonus & performance incentives
• Inclusive culture – Diversity & different perspectives power our success

Why This Role?

If you're passionate about modern workplace technology, Microsoft 365 and delivering outstanding IT services, this is an opportunity to combine hands-on technical expertise with automation and continuous improvement while supporting the technology needs of a Formula 1 team.

Join our team and make your passion your profession.