Modern Workplace Associate

Judge & Priestley LLP; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading regional law firm in London is seeking a Modern Workplace Associate to provide IT support and ensure effective use of technology. You will help new starters with laptop setups and support users across applications like Microsoft 365 and Azure Virtual Desktop. Ideal candidates will have experience in user-facing IT roles and exhibit a friendly attitude. The role requires on-site presence to enhance user experience and resolve issues face-to-face.

Benefits

Profit Share Scheme

Volunteer Sabbatical

Long Service Awards

Wellbeing Program

Medicash

Pension Scheme

Generous Annual Leave

Birthday Off

Maternity, Paternity and Adoption Leave

Death in Service Insurance

Legal Fees Contribution

Recruitment Incentive

Season Ticket Loan

Cycle to Work Scheme

Qualifications

• Previous experience in a user-facing IT support or desktop support role.
• Strong working knowledge of Windows laptops and common peripherals.
• Basic understanding of Microsoft 365, including Outlook, Teams, and OneDrive.

Responsibilities

• Prepare laptops for new starters, including build, configuration, and handover.
• Provide first- and second-line support for Microsoft 365 applications.
• Assist users in adopting hybrid working across office and home environments.

Skills

User-facing IT support experience

Knowledge of Windows laptops and peripherals

Basic understanding of Microsoft 365

Confidence in supporting non-technical users

Willingness to work on-site

Tools

Microsoft 365

Azure Virtual Desktop

Job description

Our Values

Expert -We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.

Professional - We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.

Friendly - Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal, at ease in their dealings with us.

The Modern Workplace Associate is the frontline of the firm’s technology function. The role is responsible for ensuring colleagues can work effectively from day one and every day thereafter. This includes preparing laptops for new starters, resolving hardware and software issues quickly, and providing calm, clear support when users encounter challenges with tools such as Microsoft 365 and Azure Virtual Desktop.

This role removes high-volume, hands‑on end‑user computing (EUC) activity from senior engineers, allowing them to focus on platform stability, security, and strategic improvement.

Key Responsibilities

End-User Equipment & Lifecycle

• Prepare laptops for new starters, including build, configuration, and handover.


• Wipe, reset, and process devices from leavers in line with firm procedures.


• Replace and troubleshoot monitors, docking stations, keyboards, headsets, and other peripherals.


• Maintain accurate asset records and ensure equipment is correctly tracked.


• Support hardware refresh and secure disposal activities.

Modern Workplace Support

• Provide first- and second-line support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.


• Support colleagues using Azure Virtual Desktop, including login issues, performance concerns, and device compatibility.


• Assist users in adopting hybrid working across office and home environments.


• Provide hands‑on support during onboarding, office moves, and equipment changes.

Office Presence & User Experience

• Maintain a regular on‑site presence across firm offices to provide visible and approachable IT support.


• Resolve issues face‑to‑face where appropriate, building trust and strong working relationships.


• Act as the first point of contact for walk‑up IT issues during office days.


• Escalate recurring issues to senior engineers to support long‑term fixes.

Process & Continuous Improvement

• Follow standard operating procedures for device builds, leavers, and replacements.


• Ensure all work is logged through the service desk so demand and trends are visible.


• Identify repeat issues and highlight them to the wider technology team.


• Contribute to improving internal documentation and user guidance.

Skills, Knowledge and Expertise

Essential

• Previous experience in a user-facing IT support or desktop support role.


• Strong working knowledge of Windows laptops and common peripherals.


• Basic understanding of Microsoft 365, including Outlook, Teams, and OneDrive.


• Confidence supporting non‑technical users in a professional environment.


• Willingness to work on‑site and provide visible support to the business.

Desirable

• Exposure to Azure Virtual Desktop or other virtual desktop solutions.


• Experience using Intune or similar device management tools.


• Understanding of hybrid working environments.


• Interest in progressing into EUC, Modern Workplace, or Cloud‑based roles.

Knowledge

• You can explain tech in plain English so that colleagues feel supported, not overwhelmed.


• You notice when something could be done better and suggest improvements.


• You have a positive attitude with automation.

Benefits

Profit Share Scheme

We want all our employees to have a share in the success of the firm. This non‑contractual bonus is paid in June based on the profit from the previous financial year.

Volunteer Sabbatical

We offer our employees up to 2 days paid leave a year to contribute towards our CSR efforts.

Long Service Awards

We recognise long service through special lunches, extra time off and a monetary reward.

Wellbeing - Worklife Central

This multi‑format programme covers four main topic areas: Careers, Families, Wellbeing and Inclusion. Support and resources are available through a wide range of online live talks, support groups and workshops, long and short‑form videos accessible on demand and a library of articles, blogs and podcasts.

Medicash

You will be enrolled into our scheme which provides cashback on a range of health services.

Pension

All employees are entitled to join our auto‑enrolment pension scheme. You will be enrolled in the pension after 3 months of employment dependent on age and salary.

Generous & Flexible Annual leave

We have a minimum of 25 days across the firm and you will receive an additional day’s holiday after every completed year of service to a total maximum of 30 days. You are also able to carry over up to 5 days of unused holiday entitlement.

Birthday off

If your birthday falls on a working day, you can have that day off as an extra day’s leave.

Maternity, Paternity and Adoption Leave

We include family friendly policies when after two years’ service you will be eligible for our enhanced maternity, paternity and adoption leave.

Death in Service Insurance

All employees will be entitled to 2 x salary.

Legal Fees

After one year’s service, you will be entitled to a contribution towards legal fees.

Recruitment Incentive

We offer up to £2,000 (dependent on level of seniority) referral bonus to say thank you for introducing a job candidate that becomes employed by J&P and passes their probation.

Season Ticket Loan

After probation, you are entitled to apply for an interest‑free advance for a season ticket to use public transport to reach your place of work.

Cycle to Work Scheme

Allows you to make a saving of 25% - 39% on the retail price of a bike.

We are a Legal 200 leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley. Established since 1889, we’ve come a long way and today we are a modern, progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.

At Judge & Priestley, we invest in our expertise. We recruit the best people and we are proud to retain them. Our teams have access to the latest resources and the continuing professional development opportunities they need to remain at the forefront of commercial legal practice.