Mobile Telecom Retail Advisor — Shift-Based, Growth & Tech

Channel Islands Co; Daliburgh; On-site; GBP 16,000 - 22,000; Full time

Job summary

Millennium Park Food Store in Guernsey is seeking Retail Advisors for Coop Mobile. Shifts run 9am–9pm across 7 days. You will greet customers, advise on Coop Mobile products, help with SIM/eSIM setup, and support upselling while keeping store standards high.

The role offers a starting rate of £13.86 per hour and potential for flexible hours. Join a busy team focused on delivering simple, customer-centered telecom solutions.

Qualifications

• Retail experience preferred, ideally in mobile/telecom but not essential.
• Excellent customer service and communication skills, friendly and approachable.
• Interest in technology and mobile products; willing to learn and keep up to date.
• Organised, reliable and able to maintain store standards without constant supervision.
• Over 18 years old due to telecom contractual / regulatory requirements.

Responsibilities

• Greet and welcome customers, engage to understand telecom/mobile/travel-data/handset needs.
• Provide expert advice on Coop Mobile products, travel eSIMs, handset deals, accessories and offers.
• Recommend tariffs/handsets/boosters; support cross-sell and upsell where relevant.
• Assist with SIM/eSIM setup and activation; handle queries about joining or downloading eSIM.
• Maintain high in-store standards: stock, displays, cleanliness and signage.
• Support store operations: opening/closing tasks and checking demo devices.
• Aim to meet sales, conversions and customer satisfaction targets; ensure service integrity.
• Undertake regular training to stay current with offers, devices and regulatory requirements.
• Ensure compliance with regulations and company policies.

Skills

Customer service

Communication

Retail experience

Tech interest

Organised

Job description

Millennium Park Food Store in Guernsey is seeking Retail Advisors for Coop Mobile. Shifts run 9am–9pm across 7 days. You will greet customers, advise on Coop Mobile products, help with SIM/eSIM setup, and support upselling while keeping store standards high.

The role offers a starting rate of £13.86 per hour and potential for flexible hours. Join a busy team focused on delivering simple, customer-centered telecom solutions.