Retail Advisor Co-op Mobile | Millennium Park Food Store

Channel Islands Co-operative Society Limited; United Kingdom; On-site; GBP 16,000 - 22,000; Full time

Job summary

Millennium Park Food Store in Guernsey is seeking Retail Advisors for Coop Mobile. Shifts run 9am–9pm across 7 days. You will greet customers, advise on Coop Mobile products, help with SIM/eSIM setup, and support upselling while keeping store standards high.

The role offers a starting rate of £13.86 per hour and potential for flexible hours. Join a busy team focused on delivering simple, customer-centered telecom solutions.

Qualifications

• Retail experience preferred, ideally in mobile/telecom but not essential.
• Excellent customer service and communication skills, friendly and approachable.
• Interest in technology and mobile products; willing to learn and keep up to date.
• Organised, reliable and able to maintain store standards without constant supervision.
• Over 18 years old due to telecom contractual / regulatory requirements.

Responsibilities

• Greet and welcome customers, engage to understand telecom/mobile/travel-data/handset needs.
• Provide expert advice on Coop Mobile products, travel eSIMs, handset deals, accessories and offers.
• Recommend tariffs/handsets/boosters; support cross-sell and upsell where relevant.
• Assist with SIM/eSIM setup and activation; handle queries about joining or downloading eSIM.
• Maintain high in-store standards: stock, displays, cleanliness and signage.
• Support store operations: opening/closing tasks and checking demo devices.
• Aim to meet sales, conversions and customer satisfaction targets; ensure service integrity.
• Undertake regular training to stay current with offers, devices and regulatory requirements.
• Ensure compliance with regulations and company policies.

Skills

Customer service

Communication

Retail experience

Tech interest

Organised

Job description

Retail Advisor Co-op Mobile | Millennium Park Food Store

Location: Guernsey

Hours: up to 39 hours

Job Role

Do you want to be part of something different, unique, meaningful, giving you a real sense of purpose, pride and belonging? Then come and join the Co-operative Society, where Co-operation, Openness, Passion, Empowerment and Recognition are our values and our People are at the heart of our stores.

We are looking for colleagues to join each of our Retail Advisors teams at our Millennium Park Food Store. Hours will be shift based between 9am and 9 pm over 7 days a week.

Do you have a can do attitude and enjoy working as part of a busy team, if this sounds like you, come and join us.

Retail Advisors will play a key role in being part of the newest mobile challenge brand in the Channel Islands an exciting and welcome change for customers who want simplicity not faff. You will have the chance to develop product knowledge, build customer trust and contribute directly to the success of Coop Mobile within the community.

What will I do:

• Greet and welcome customers, engage with them in order to understand their telecom/mobile/travel-data/handset needs
• Provide expert advice on Co-op's full suite of telecoms products - Coop Mobile, travel eSIM's, handset deals, accessories, and current offers.
• Recommend suitable tariffs / handsets / boosters based on customers needs; support cross -sell and upsell where relevant.
• Support customers with queries regarding joining or setting up their SIM card or downloading an eSIM.
• Maintain high in-store retail standards; stock replenishment, merchandising, displays, cleanliness and signage.
• Support store operations : opening / Closing tasks, ensuring all the demo handsets, kiosks etc are working and report any issues if not.
• Meet store and personal performance targets (sales, conversions, customer satisfaction), while always prioritising service integrity.
• Undertake regular product and service training to stay current with new offers, handsets, technology and regulatory requirements. Maintain an understanding of competitors offers and propositions.
• Ensure compliant with relevant regulations and company policies.

What do I need:

• Prior retail experience (ideally in mobile/telecon but not essential)
• Excellent customer service and communication skills, friendly, approachable, able to build rapport quickly.
• Interest in technology and mobile products; willingness to learn and keep up to date.
• Organised, reliable, and able to maintain store standards without constant supervision.
• Over 18 years old (due to telecom contractual / regulatory requirements).

Starting salary of £13.86 per hour.

A valid right to work will be required.

If you have less than five years residency status, you may be considered for full time roles. If you've lived more than five years on the island, you may apply for part time roles.

EU settled status document will be required from those holding an EU passport

Interested? Ready to join us?

We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.