Mobile Shop Advisor — Flexible Hours & Benefits

Tesco; Larkhill; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Holiday leave 20+ days

Flexible working

Colleague Clubcard 10%

Wellbeing services

Life cover

Pension with matching 7.5%

Discounts & shares

Cycle-to-work

Uniform provided

Job summary

Tesco Phone Shop Colleague role in the UK offers a chance to deliver exceptional customer service and help customers select mobile products and services. You will assist with phone setups, contracts, and a range of tech queries, while working as part of a friendly team across the store.

Hours are scheduled with a guaranteed minimum of 12 hours per week, and pay starts at £13.70 per hour, rising to £14.97 in M25 stores.

Qualifications

• Customer-focused service experience.
• Ability to build rapport quickly and ensure a positive customer experience.
• Willingness to help across Phone Shop and wider store.
• Capable of solving tech queries and assisting with contracts.

Responsibilities

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.

Skills

Customer service

Building rapport

Problem solving

Team player

Job description

Tesco Phone Shop Colleague role in the UK offers a chance to deliver exceptional customer service and help customers select mobile products and services. You will assist with phone setups, contracts, and a range of tech queries, while working as part of a friendly team across the store.

Hours are scheduled with a guaranteed minimum of 12 hours per week, and pay starts at £13.70 per hour, rising to £14.97 in M25 stores.