Mobile Site Administrator

Guys & St Thomas Hospital; London; On-site; GBP 29,000 - 32,000; Full time

Job summary

An established industry player is seeking an enthusiastic administrator to join their Site Administration team. This full-time role offers a rewarding opportunity to ensure the smooth operation of health centres across Lambeth and Southwark. Key responsibilities include providing excellent customer service, managing patient queries, and processing appointments. The ideal candidate will possess strong IT skills and a commitment to health and safety standards. Join a dynamic team that values diversity and is dedicated to making a positive impact in the community. If you are proactive and passionate about healthcare, this position is perfect for you.

Qualifications

• Experience in a customer-focused environment with strong communication skills.
• Proficiency in IT tools like Microsoft Office and ability to multitask.

Responsibilities

• Be the first point of contact for patients and visitors, processing referrals.
• Ensure health & safety standards are maintained throughout the building.

Skills

Customer Service

Communication Skills

IT Skills

Multitasking

Confidentiality Understanding

Education

Good General Education (GCSE English and Maths)

NVQ Customer Care Level 3

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Main area Integrated Local Services Grade NHS AfC: Band 3 Contract 1 year (Fixed Term) Hours Full time - 37.5 hours per week (Monday to Friday - 9am - 5pm) Job ref 196-A&C773

Employer Guy's and St Thomas' NHS Foundation Trust Employer type NHS Site Guy's and St Thomas - Community Locations Town Lambeth and Southwark Salary £29,485 - £31,088 inc HCA Salary period Yearly Closing 16/03/2025 23:59 Interview date 24/03/2025

Job overview

Full Time position

Monday to Friday - ILS Community sites to be flexible to work in all GSTT Community Sites

A rewarding opportunity has emerged for an enthusiastic administrator to join the Site Administration team within the Integrated Local Services directorate. The role within the Site Administration team is a vital one, ensuring the smooth running of 14 health centres across Lambeth and Southwark. The administrator’s key duties include providing customer service, processing appointments, addressing patient queries, and upholding health and safety standards. The role also requires strong IT skills, customer service experience, and an understanding of health and safety policies. As an integral part of the team, the administrator will have opportunities to participate in site improvement projects and contribute to the ongoing development of the services offered.

Main duties of the job

• Flexibility to travel across boroughs
• Be the first point of contact for patients and visitors
• Processing referrals and booking follow up appointments
• Answering the telephone and directing calls
• Dealing with patient queries
• Dealing with the facilities queries
• Site Administration
• Reporting faults
• Dealing with site related issues and everyday queries.
• Ensuring health & safety standards are met and maintained throughout the building.

Person specification

Experience

• Experience of working in a customer focused environment in a front facing role
• Experience of managing a high volume of calls during peak periods, prioritising work and situations
• General office/reception experience
• Experience in keeping systems up to date including using spreadsheets and databases
• Experience in a community health or other health care setting

Qualifications

• Good general education with English and Maths to GCSE standard or equivalent
• NVQ customer care 3 or equivalent experience

Skills

• The ability to work unsupervised and using own initiative.
• Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner
• Ability to multitask e.g. using different systems, dealing with the public and data entry
• IT skills - experience of using Microsoft Word, Excel and Outlook proficiently
• Understanding of confidentiality and its application and maintenance in and out of the workplace

Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or studies at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

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