Mobile Scheme Housing Officer — Empowering Older Residents

Southern Housing; Bexhill-on-Sea; On-site; GBP 27,000 - 37,000; Full time

Job summary

Southern Housing is seeking a compassionate Mobile Scheme Housing Officer to support older residents across East Sussex, covering Bexhill, Hastings and rural Rother. You will manage day-to-day housing schemes, ensure safety and upkeep, and deliver tenancy support with welfare checks.

You will report safeguarding concerns, help residents access care services, and promote wellbeing while delivering excellent customer service.

Qualifications

• Resilience and ability to work alone at schemes for long periods.
• Able to manage time and tasks efficiently, under pressure.
• Proactive, can-do approach to problem solving.
• Good IT and communication with strong interpersonal skills.
• Able to respond to customer feedback professionally.
• Full driving licence with access to vehicle.

Responsibilities

• Monitor residents’ needs and safety through annual home visits and support access to care services.
• Understand utility costs and flag overspends to manager.
• Remain calm in emergencies such as lift breakdowns or building issues.
• Address inter-neighbour issues as per policy before ASB thresholds.
• Provide tenancy management including letting of vacant homes and arrears management.
• Act as custodian for a scheme or group of schemes with contractors and maintenance.

Skills

Resilience

Time management

Problem solving

Interpersonal skills

Customer service

Driving licence

Job description

Southern Housing is seeking a compassionate Mobile Scheme Housing Officer to support older residents across East Sussex, covering Bexhill, Hastings and rural Rother. You will manage day-to-day housing schemes, ensure safety and upkeep, and deliver tenancy support with welfare checks.

You will report safeguarding concerns, help residents access care services, and promote wellbeing while delivering excellent customer service.