Scheme Manager

The Methodist Church in Britain; Portslade by Sea; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

Leave entitlement

Wellbeing support

Training and development

Flexible working arrangements

Job summary

Brighton and Hove City Council is seeking a frontline tenancy support worker to assist residents aged 55 and over. The role focuses on day-to-day support to help residents live independently, build a friendly community, and keep schemes safe and secure.

You will conduct wellbeing checks and respond to emergencies including alarm activations, working with colleagues and partner organisations to deliver compassionate seniors housing across the city. A DBS check is required.

Qualifications

• Experience of working with people aged 55 and over.
• DBS check required.
• Nice to have sheltered or retirement housing experience.

Responsibilities

• Provide day-to-day tenancy support to residents 55+ to help them live independently and maintain wellbeing.
• Carry out regular wellbeing checks to confirm residents are safe and supported.
• Help manage the scheme and keep the building safe, secure and comfortable.
• Respond to emergencies including alarm activations.
• Build a friendly, diverse and supportive community within the scheme.
• Support colleagues in delivering the seniors housing service across the city.

Skills

Workload management

Empathy & communication

Team collaboration

Community building

Job description

This post sits within Brighton and Hove City Council's housing schemes, providing front-line tenancy support to residents aged 55 and over. The work centres on day-to-day support that helps residents stay independent, building a friendly community, keeping the building safe and secure, and responding to emergencies including alarm activations. The role suits someone who can manage a busy workload alone, ideally with experience in sheltered or retirement housing. The post is subject to a DBS check and is exempt from the Rehabilitation of Offenders Act 1974.

What the job involves

• Provide day-to-day tenancy support to residents aged 55 and over to help them live independently and maintain their wellbeing
• Carry out regular wellbeing checks to confirm residents are safe, supported and accounted for
• Help manage the scheme and keep the building safe, secure and comfortable
• Respond to emergencies and urgent situations, including attending alarm activations when required
• Build a friendly, diverse and supportive community within the scheme
• Support colleagues in delivering the seniors housing service across the city where needed

What’s required

Experience

• Experience of working with people aged 55 and over

Skills & knowledge

• Managing a busy workload and working well on their own
• Communicating clearly, sensitively and with empathy, including in challenging situations
• Working well with residents, colleagues and partner organisations
• Helping to create a friendly, active, diverse and supportive community

Checks & eligibility

• Disclosure and Barring Service (DBS) check

Nice to have

• Experience in sheltered or retirement housing

What’s offered

• Pension
• Leave entitlement
• Wellbeing support
• Training and development
• Flexible working arrangements agreed with manager