Mobile Patrol Officer

Horizon Parking; Nottingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Company car

Annual Bonus Scheme

Sick Pay

22 days holiday + bank holidays

Birthday extra holiday

Health care cash back

Mental Health & Wellbeing

Employee discount

Cycle to Work

Enhanced paternity leave

Lottery & recognition

DBS application

Free online training

Job summary

Horizon Parking Ltd is seeking a Mobile Patrol Officer to cover Nottingham and surrounding areas. The role requires a valid UK driving licence, and responsibilities include patrolling car parks, dealing with customers, issuing notices, and maintaining equipment.

The position offers 40 hours per week across five days, with some weekend work, and a company car. The company emphasizes a people-first culture with benefits such as a pension, sick pay, holiday entitlement, health programs, and

Qualifications

• Full UK Driving licence required.
• Strong customer service skills required.
• Excellent interpersonal and networking abilities.
• Good verbal and listening communication skills.
• Effective time management skills required.
• Basic IT, literacy and numeracy skills.
• Pro-active and self-motivated.
• Responsible for timekeeping and attendance.
• Good understanding of customer needs and roles.
• Practical approach to enforcement at sites.
• Awareness of diverse customers and colleagues.

Responsibilities

• Travel to and from allocated sites within visit cycles.
• Patrol and monitor car parks to keep them tidy and secure.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as required per signage and rules.
• Check parking equipment is functioning correctly.
• Restock machines with tickets; perform minor repairs and maintenance.
• Perform preventative maintenance and replenish kiosk consumables.
• Improve accessibility for all site users.
• Manage abuse of parking facilities.
• Provide excellent customer service and assist customers as needed.
• Follow health and safety policies and safe working practices.
• Carry out any other tasks as required.

Skills

Full UK driving licence

Strong customer service

Interpersonal skills

Verbal & listening communication

Time management

Basic IT literacy & numeracy

Pro-active & self-motivated

Timekeeping & attendance

Customer understanding

Enforcement site operations

Diversity awareness

Job description

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

What are we looking for?

• A reliable and trustworthy Mobile Patrol Officer, to work in Nottingham & its surrounding areas
• 40 hours per week, spread out over any 5 days of the week (will include some weekend working)
• A qualified driver who must be able to meet the Highway Code eyesight test requirements. Candidates must be able to read a vehicle number plate from a distance of 20 metres (65 feet) in good daylight, as stipulated by UK legislation. This is to ensure that all our drivers can perform their duties safely and in compliance with legal standards.

What's in it for you?

• £13.10 per hour
• Company car
• Annual Bonus Scheme.
• Salary Sacrifice Pension Scheme.
• Statutory Sick Pay.
• 22 days holiday plus bank holidays.
• Additional 1 day's holiday for your birthday week.
• Health care cash back scheme.
• Mental Health and Well Being Programmes (EAP).
• Employee discount scheme.
• Cycle to Work scheme.
• Enhanced paternity leave.
• Viva Engage monthly lottery.
• Regular ad-hoc monetary recognition.
• Paid DBS application.
• Access to free online training.

What will we expect in return?

• Travel to and from allocated sites within visit cycles provided, and/or as required.
• Patrol and monitor car parks, ensuring the car park is tidy and clean at all times.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as and when required, in line with the contraventions set out in the terms and conditions signage within the car park.
• Check if parking equipment is in working order.
• Restock machines with tickets, undertake minor repairs and maintenance of machines and report any faults to the Line Manager.
• Perform preventative maintenance and replenishment of consumables within payment and validation kiosks.
• Improve accessibility for all site users.
• Management of abuse of parking facilities.
• Provide excellent customer services and assist customers as and when required.
• Carry out duties in line with company health and safety policies and follow safe working practices.
• Carry out any other tasks and instructions as and when required.

What do we need from you?

• Have a full UK Driving licence.
• Strong customer service skills.
• Excellent interpersonal/networking skills.
• Good verbal and listening communications skills.
• Effective time management skills.
• Basic IT, literacy and numeracy skills.
• Pro-active and self-motivated.
• Management of own timekeeping and attendance.
• A good understanding of role and requirements of our customers.
• A sensitive and practical approach to enforcement at site.
• An understanding of the diversity of our customers and colleagues.