Mobile Patrol Officer – Car Parks & Customer Service

Horizon Parking; Andover; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Company car

Annual Bonus Scheme

Salary Sacrifice Pension Scheme

Statutory Sick Pay

22 days holiday plus bank holidays

Birthday week holiday

Health care cash back scheme

Mental Health and Well Being Program

Employee discount scheme

Cycle to Work scheme

Enhanced paternity leave

Viva Engage monthly lottery

Ad-hoc monetary recognition

Paid DBS application

Access to free online training

Job summary

Horizon Parking Ltd is seeking a reliable Mobile Patrol Officer to cover Andover and surrounding areas. The role involves 40 hours per week over five days, with weekend work likely, and duties including patrolling car parks, monitoring facilities, and enforcing parking rules. A full UK driving licence and strong customer service skills are essential.

The position offers a company car, annual bonus scheme, pension, sick pay, holidays, and various benefits to support wellbeing and training.

Qualifications

• Full UK driving licence is required.
• Strong customer service skills and excellent interpersonal abilities.
• Good verbal and active listening communication.
• Effective time management and punctuality.
• Basic IT literacy and numeracy.
• Proactive, self-motivated and reliable.
• Ability to manage timekeeping and attendance.
• Understanding of customer needs and enforcement context.

Responsibilities

• Travel to and from allocated sites within visit cycles.
• Patrol and monitor car parks, keeping areas tidy and professional.
• Issue Parking Charge Notices as required, following signage and terms.
• Check parking equipment for proper operation and report faults.
• Restock machines and perform minor repairs/maintenance.
• Maintain accessibility and assist site users.
• Provide excellent customer service and communicate with stakeholders.
• Follow health and safety policies and perform other tasks as needed.

Skills

Customer service

Interpersonal skills

Time management

IT literacy

Reading number plates

Proactive mindset

Job description

Horizon Parking Ltd is seeking a reliable Mobile Patrol Officer to cover Andover and surrounding areas. The role involves 40 hours per week over five days, with weekend work likely, and duties including patrolling car parks, monitoring facilities, and enforcing parking rules. A full UK driving licence and strong customer service skills are essential.

The position offers a company car, annual bonus scheme, pension, sick pay, holidays, and various benefits to support wellbeing and training.