Mobile Patrol Officer/Service Engineer

Horizon Parking; Belfast City District; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Company car

Mileage allowance

Annual bonus

Pension scheme

Sick pay

Holiday entitlement

Birthday holiday

Healthcare cashback

EAP

Job summary

Horizon Parking Ltd in Northern Ireland is seeking a reliable Mobile Patrol Officer with ANPR and maintenance duties to support our sites across NI. The role is full-time, 40 hours per week, spread over five days, including weekends.

You must hold a full UK driving licence and meet highway code eyesight requirements, including reading number plates from 20 metres in daylight. In return, you will receive a company car with mileage allowance, an annual bonus scheme, a pension, sick pay, 22 days

Qualifications

• Must hold a full UK driving licence.
• Strong customer service and communication skills are essential.
• Able to manage time effectively and stay organized while patrolling multiple sites.

Responsibilities

• Travel to and from allocated sites within visit cycles.
• Patrol and monitor car parks, ensuring tidiness at all times.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as required, following signage and rules.
• Check and maintain ANPR equipment, kiosks, and signage.
• Keep accurate records and provide regular updates to the team.

Skills

Driving licence

Customer service

Communication

Time management

Organization

Analytical

IT skills

Proactive

Customer focus

Job description

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

What are we looking for?

• A reliable and trustworthy Mobile Patrol Officer with ANPR and Maintenance duties, to work in Northern Ireland.
• Someone who can work 40 hours per week, spread across any 5 days of the week including weekend working.
• A qualified driver who must be able to meet the Highway Code eyesight test requirements. Candidates must be able to read a vehicle number plate from a distance of 20 metres (65 feet) in good daylight, as stipulated by UK legislation. This is to ensure that all our drivers can perform their duties safely and in compliance with legal standards.

What's in it for you?

• £14.00 per hour
• Company car and mileage allowance
• Annual Bonus Scheme
• Salary Sacrifice Pension Scheme
• Statutory Sick Pay
• 22 days holiday plus bank holidays
• Additional 1 day's holiday for your birthday week
• Health care cash back scheme
• Mental Health and Well Being Programmes (EAP)
• Employee discount scheme
• Cycle to Work scheme
• Enhanced paternity leave
• Core Value Awards
• Viva Engage monthly lottery
• Regular ad-hoc monetary recognition
• Paid DBS application
• Access to free online training

What will we expect in return?

• Travel to and from allocated sites within visit cycles provided, and/or as required.
• Patrol and monitor car parks, ensuring the car park is tidy and clean at all times.
• Maintain a professional image when dealing with third parties.
• Issue Parking Charge Notices as and when required, in line with the contraventions set out in the terms and conditions signage within the car park.
• Check if parking equipment is in working order, perform preventative maintenance, and undertake minor repairs.
• Maintain and service ANPR equipment, machine/kiosk units, and carry out signage installations in line with company standards.
• Restock machines with tickets and perform replenishment of consumables within payment and validation kiosks.
• Maintain accurate job records and provide regular updates.
• Management of abuse of parking facilities and improve accessibility for all site users.
• Provide excellent customer service and assist customers as and when required.
• Identify risks, carry out duties in line with company health and safety policies, and follow safe working practices.
• Carry out any other tasks and instructions as and when required.

What do we need from you?

• A full UK Driving licence.
• Strong customer service skills.
• Excellent interpersonal and communication skills.
• Effective time management and organizational skills.
• Analytical and practical problem-solving approach to enforcement and maintenance tasks.
• Basic IT, literacy, and numeracy skills, including PC usage.
• A pro-active, self-motivated approach and effective management of your own timekeeping.
• A good understanding of customer requirements and site diversity.