Mobile Customer Service Advisor

Gap Group; Kempston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hire services company in the UK is seeking a Mobile Hire & Sales Coordinator to manage customer relationships and enhance sales opportunities. This role involves coordinating hire desk operations, resolving issues, and ensuring customer satisfaction. Applicants should have previous hire desk experience, outstanding communication skills, and the ability to travel regionally. Benefits include competitive salary, generous leave, and pension scheme.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 additional leave days

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness services

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Full driving licence required.
• Ability to work independently and in a team.

Responsibilities

• Process all hire desk administration including customer queries.
• Ensure sufficient stock levels to meet customer demand.
• Resolve customer complaints and supplier issues efficiently.
• Check vehicle loads and work effectively with the depot team.

Skills

Customer service skills

Communication skills

Organizational skills

IT skills (MS Office)

Team player

Job description

As the first point of contact at our customer sites, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at customer sites. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group. A typical day for a Mobile HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently
• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Full driving licence
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest

Please note as this is a regional position covering the Midlands it will involve frequent travel and overnight stays.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next? If you fit the profile and are up for the challenge, we would love to hear from you!