Mobile Customer Service Adviser (12 Month FTC) - Thatcham

Ultimate Banking Ltd; Newbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Birthday off

Wellbeing programmes

Job summary

Newbury Building Society is seeking a Mobile Customer Service Adviser on a 12 month FTC (maternity cover). Based primarily in Thatcham, the role will involve travel to Hungerford and Newbury to support colleagues and assist customers with savings accounts.

You will handle cashiering, admin tasks and other customer service duties while delivering high quality service. The role requires a full UK driving licence and excellent written and verbal communication skills.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Full UK Driving Licence with daily access to a vehicle.
• Evidence of excellent written and verbal communication skills.

Responsibilities

• Welcome, support and advise customers on their savings accounts.
• Based primarily in Thatcham and travel to Hungerford/Newbury branches as needed.
• Cashiering and actioning admin tasks while delivering excellent customer service.
• Contribute to a range of customer service activities across branches.

Skills

Customer service

Communication skills

Driving licence

Tools

Microsoft Office

Job description

Role: Mobile Customer Service Adviser -12 month FTC (Maternity Cover)

Location: Thatcham

Hours: 37.5 Hours, Mon – Fri 8.45am – 5.15pm, plus alternate Sat’s 8:45am -12.15pm

Salary: £ 25,753. Plus: a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here’s what you will be doing:

As a Mobile Customer Service Adviser, you'll be based primarily out of our Thatcham branch but will regularly travel to assist colleagues in other branches such as Hungerford and Newbury.

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop

• You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you

• You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others

• as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Full UK Driving Licence with daily access to a vehicle
• Evidence of excellent written and verbal communication skills

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews:

Competency based 90-minute interview held in our Newbury or Thatcham Branch location.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.