Customer Service Adviser (12 Month FTC) - Newbury

Ultimate Banking Ltd; Newbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Stakeholder pension scheme

Wellbeing programmes

Birthday off

Job summary

Newbury Building Society is seeking a Customer Service Adviser to join our branch team in Newbury on a 12 months FTC (Maternity cover). You will welcome, support and advise customers on their savings accounts, via multiple channels, and handle cashiering and admin tasks.

The role offers training, wellbeing programs and a generous benefits package, including holiday allowance and pension. Interviews at the Newbury branch.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.
• Desirable: Microsoft Office – Word, Excel, Outlook and Office365.

Responsibilities

• Welcome, support and advise customers on their savings accounts using multiple channels.
• Focus on excellent customer service while performing cashiering and admin tasks.

Skills

Customer service

Communication skills

Microsoft Office

Job description

Role:

Customer Service Adviser - 12 months FTC (Maternity cover)

Location:

Newbury

Hours:

37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturday 8.45am-12.15pm

Salary:

£25,753

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here's what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

We want to help you develop -You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews:

Competency based 90-minute interview held in the Newbury branch.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.