Mobile Customer Service Adviser

Newbury Building Society; Cold Ash; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Non-contractual annual allowance £750

Job summary

Newbury Building Society is seeking a Mobile Customer Service Adviser based mainly at Thatcham, with regular travel to Hungerford and Newbury to assist colleagues and customers. You will welcome, support and advise customers on their savings accounts, through cashiering, admin tasks and a variety of duties. No two days are the same in this role.

Join a friendly team and enjoy opportunities to develop skills while working across multiple branches and serving the local community.

Qualifications

• Some experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.
• Full driving license.

Responsibilities

• Welcome, support and advise customers on savings accounts, across branches.
• Cashiering and admin duties as part of day-to-day tasks.
• Regular travel to assist colleagues in Thatcham, Hungerford and Newbury branches.

Skills

Customer service

Communication skills

Driving license

Tools

Microsoft Office Suite

Job description

As a Mobile Customer Service Adviser, you'll be based primarily out of our Thatcham branch but will regularly travel to assist colleagues in other branches such as Hungerford and Newbury. You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? This could be the role for you.

• Some experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.
• Full driving license.

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365.
• Plus: a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role.

Interview

• 90-minute competency-based interview held in our Newbury or Thatcham branch.
• We aim to interview successful applicants within 1 week.
• Feedback will be provided regardless of outcome., We want to help you develop - we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
• We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
• We care about our communities - as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.