Customer Service Adviser

Newbury Building Society; Newbury; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

Newbury Building Society is seeking a Customer Service Adviser for a 12-month fixed-term maternity cover in Newbury. You’ll welcome and assist customers across savings products, handling cashiering and admin tasks in a varied, fast-paced environment.

The role offers 37.5 hours per week, with a focus on delivering excellent service. Training and development are provided as part of a supportive team.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Responsabilités

• Welcome, support and advise customers on their savings accounts through a variety of methods.
• Carry out cashiering, admin tasks and related duties; contribute to a broad set of customer service activities.

Connaissances

Customer service

Communication

Outils

Microsoft Office

Description du poste

Customer Service Adviser (12 Month FTC) - Newbury

Job details

Posted Friday 02 October 2026
Location Berkshire
Job type Contract
Discipline Customer Advisor
Reference 2404
Recruiter Name Lorna O'Hehir

Role

Customer Service Adviser - 12 months FTC (Maternity cover)

Location

Newbury

Hours

37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturday 8.45am-12.15pm

Salary

£25,753

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here’s what you will be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

• We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
• We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
• We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365

Interviews:

Competency based 90-minute interview held in the Newbury branch.

We aim to interview successful applicants within 1 week.