Customer Service Adviser
The New Homes Group
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Benefits offered by this job
Job summary
The New Homes Group, part of the Connells Group, is recruiting a Customer Service Adviser for an office-based role in Wakefield, West Yorkshire. You will support the Mortgage Helpline teams, handle enquiries, and help progress customers through the home buying journey.
The role offers full training, a 40-hour week with rotating shifts, and excellent progression opportunities within The New Homes Group. Strong IT and admin skills are valued.
Qualifications
- Previous telephone, customer service experience preferred.
- Detail-conscious with administrative office experience beneficial.
- Proficient in Microsoft Office: Excel, Word, Outlook.
- Able to meet targets and maintain high service standards.
- Excellent interpersonal and listening skills.
Responsibilities
- Handle customer inquiries via telephone and other channels.
- Support mortgage helpline teams and process customer progress.
- Maintain first impression and provide excellent service.
- Work as part of Mortgage Specialist teams.
Skills
Tools
Job description
Posted on 03 August 26 by Amelia Jenkins
Location: Office based full time in Wakefield, West Yorkshire.
Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.
Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early (9:00am - 6:00pm) and late (11:00am - 8:00pm) starts and a requirement to work every other weekend (Saturday and Sunday - 10:00am - 7:00pm) which forms part of the 4 week working rota. Please ensure you're able to commit to these hours prior to applying.
The New Homes Group:
The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK'S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.
Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group.
A genuine career opportunity in Financial Services:
We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams.
The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.
The New Homes Group (TNHG) Mortgage Services:
TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It's fair to say no two days are the same.
As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector.
Required skills and Job Functions:
- Previous telephone, customer service experience preferred.
- Ideally have some experience of working within Financial Services, but not essential.
- Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
- Be motivated to meet and exceed personal targets and customer service standards.
- Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
- Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
- Contacting customers using the wide range of tools available, I.E Text, what's app, Facebook etc.
- Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
- Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.
- Permanent Full Time employed role.
- Extensive induction coupled with ongoing training, support and development programme.
- 28 days paid holiday including Bank Holidays.
- Get your Birthday off each year. ( Once Probation Completed)
- Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
- Contributory workplace pension.
- Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
- Death in service cover.
- 24 Hour Well-being Employee Assistance Programme.
- Free onsite parking.
- Access to discounts platform, Perks at Work.
- Access to self-funded Health Care plan.
- Discount on Nuffield Gym Membership.
- Discounts on estate agency, mortgage, conveyancing, and surveying services
- Salary Sacrifice Personal Car Leasing Scheme available.
Job Title: Customer Service Adviser
Location: Office based full time in Wakefield, West Yorkshire.
Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.
Salary: £25,500 Basic.
Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early (9:00am - 6:00pm) and late (11:00am - 8:00pm) starts and a requirement to work every other weekend (Saturday and Sunday - 10:00am - 7:00pm) which forms part of the 4 week working rota. Please ensure you're able to commit to these hours prior to applying.
The New Homes Group:
The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK'S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.
Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group.
A genuine career opportunity in Financial Services:
We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams.
The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.
The New Homes Group (TNHG) Mortgage Services:
TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It's fair to say no two days are the same.
As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector.
Required skills and Job Functions:
- Previous telephone, customer service experience preferred.
- Ideally have some experience of working within Financial Services, but not essential.
- Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
- Be motivated to meet and exceed personal targets and customer service standards.
- Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
- Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
- Contacting customers using the wide range of tools available, I.E Text, what's app, Facebook etc.
- Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
- Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.
- Permanent Full Time employed role.
- Extensive induction coupled with ongoing training, support and development programme.
- 28 days paid holiday including Bank Holidays.
- Get your Birthday off each year. ( Once Probation Completed)
- Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
- Contributory workplace pension.
- Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
- Generous Staff referral bonus scheme.
- Death in service cover.
- 24 Hour Well-being Employee Assistance Programme.
- Free Bluecrest prevention plus health screening.
- Free onsite parking.
- Access to discounts platform, Perks at Work.
- Access to self-funded Health Care plan.
- Discount on Nuffield Gym Membership.
- Discounts on estate agency, mortgage, conveyancing, and surveying services
- Salary Sacrifice Personal Car Leasing Scheme available.
(T&C's Apply)
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