Mobile Customer Service Adviser

www.topfinancialjobs.co.uk - Jobboard; Basingstoke; On-site; GBP 25,000 - 29,000; Full time

Job summary

Join a forward-thinking company as a Mobile Customer Service Adviser, where you'll enjoy a dynamic role assisting customers across various branches. This position offers the chance to develop your skills through digital training and workshops, while also enjoying generous benefits like a day off on your birthday and paid volunteering days. If you thrive in a varied environment and love working with people, this is the perfect opportunity to make a difference in your community and grow your career.

Benefits

Generous Holiday Allowance

Contributory Stakeholder Pension Scheme

Free NBS Rewards Discounts

Wellbeing Programmes

Paid Volunteering Days

Day Off on Birthday

Qualifications

• Experience working with internal and/or external customers to ensure high-quality service.
• Excellent written and verbal communication skills.

Responsibilities

• Assist colleagues and customers in the operating area.
• Provide excellent customer service and handle administrative tasks.

Skills

Customer Service Experience

Communication Skills

Driving License

Tools

Microsoft Office

Job description

Hours: 37.5 hours, Monday to Friday, 8:45 am - 5:15 pm, plus 2 in 4 Saturdays (paid as overtime).

Start Salary: £25,064 plus a non-contractual allowance of £750 per annum for those in the Mobile Customer Service Adviser role.

Newbury Building Society is a trusted partner for savings and mortgages, and a multi-award-winning employer. If you're ready for a change and a new challenge, consider joining one of our branch teams as a Mobile Customer Service Adviser.

Do you enjoy variety and working with a wide range of customers and colleagues?

Are you looking to build or develop your current skills and knowledge?

Here's what you will be doing:

As a Mobile Customer Service Adviser, based out of our Basingstoke branch, you will travel to assist colleagues in the operating area.

You will welcome, support, and advise customers on their savings accounts through various methods. This role is varied and interesting, with no two days the same. While your primary focus will be on providing excellent customer service, you will also handle cashiering, administrative tasks, and more.

Why work for us?

We want to help you develop. You will receive digital regulatory training and learning modules via our online platform, along with knowledge-boosting workshops throughout the year, supported by your team and manager.

We want to look after and reward you. Benefits include a generous holiday allowance, a contributory stakeholder pension scheme, access to our free NBS Rewards discounts and wellbeing programmes, and a day off on your birthday.

We want to help others. Besides providing financial services, we support our local communities through volunteering, fundraising, and community events. Employees receive two paid days of volunteering annually.

Here's what one of our Mobile Customer Service Advisers said:

"I really enjoy the variety of being mobile more than I expected. You get to work with many different teams and meet a lot of people. I appreciate the diversity of branches and that no two days are the same."

Essential Skills and Experience:

• Experience working with internal and/or external customers to ensure high-quality service.
• Excellent written and verbal communication skills.
• Driving license and own car.

Desirable Skills and Experience:

• Proficiency in Microsoft Office packages - Word, Excel, Outlook, and Office 365.

Interviews: 90-minute competency-based interview at Basingstoke branch.

We aim to interview successful applicants within one week.

Feedback will be provided regardless of the outcome.

We reserve the right to close this vacancy at any time.