Mobile Customer Service Adviser

Newbury Building Society; Newbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Mobile Customer Service Adviser, where you'll enjoy a dynamic role assisting customers with their savings accounts. This position offers a variety of tasks, from providing exceptional customer service to performing administrative duties. With opportunities for professional development through training and workshops, you'll be supported in your career growth. Additionally, the company values community engagement, offering paid volunteering days to make a difference. Embrace a rewarding career in a supportive environment that prioritizes your well-being and development.

Benefits

Generous holiday allowance

Contributory pension scheme

Wellbeing programs

Birthday off

Paid volunteering days

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service roles.

Responsibilities

• Welcome and advise customers on savings accounts.
• Perform cashiering and admin tasks.

Skills

Communication Skills

Customer Service

Driving Licence

Tools

Microsoft 365

Job description

Hours: 37.5 hours per week, Monday - Friday, 8.45am - 5.15pm, and alternate Saturdays, 8.45am - 12.15pm (paid as overtime)

Plus a non-contractual allowance of £750 per annum for those who hold a Mobile Customer Service Adviser role.

Interviews: Interviews will be a 90-minute competency-based session at our Basingstoke branch. We aim to interview successful applicants within one week, and feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi-award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Mobile Customer Service Adviser?

Do you enjoy variety and working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here's what you'll be doing:

As a Mobile Customer Service Adviser, you will be based in our Basingstoke branch and travel to assist colleagues in the operating area.

You will welcome, support, and advise customers on their savings accounts through various methods. This role is varied and interesting, and no day will be the same. While your focus will be on providing excellent customer service, you will also be performing cashiering, admin tasks, and more.

Why work for us?

We want to help you develop: You'll be provided with digital regulatory training and learning modules via our online platform. There will also be knowledge-boosting workshops throughout the year, supported by your team and manager.

We want to help others: Besides providing financial services, we engage in supporting our local communities through volunteering, fundraising, and community events. We offer all employees two paid days of volunteering annually for causes they care about.

We want to look after and reward you: You will receive a generous holiday allowance, a contributory stakeholder pension scheme, access to wellbeing programs, and your birthday off.

Essential skills and experience:

• Evidence of excellent written and verbal communication skills.
• Some experience working with internal and/or external customers to ensure high-quality service.
• Driving Licence.

Desirable skills and experience:

• Proficiency in Microsoft 365 packages, including Outlook, Word, and Excel.

*The salary offered depends on demonstrated competencies and skills. We recruit for potential, so if you do not meet all criteria, there are learning and development opportunities to help you progress to the top of the salary range.

Apply for this role:

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Employer of the Year, Newbury Best in Business Awards 2023

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Newbury Building Society is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: 90 Bartholomew Street, Newbury, West Berkshire, RG14 5EE.

You can verify our registration on the FCA's website.