Mobile Customer Service Adviser

Ultimate Banking; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Mobile Customer Service Adviser to join its dynamic team. This role offers the opportunity to engage with a diverse range of customers and colleagues while providing exceptional service. You'll be based in Basingstoke but will travel to various branches, ensuring that every day brings new challenges and experiences. With a focus on personal and professional development, the company provides extensive training and support, alongside generous perks such as a holiday allowance and well-being programs. If you thrive in a varied environment and want to make a difference, this position is perfect for you.

Benefits

Generous holiday allowance

Contributory pension scheme

Free NBS Rewards discounts

Well-being programs

Birthday off

Two paid volunteering days

Qualifications

• Experience working with customers to ensure high-quality service.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Welcome and support customers on their savings accounts.
• Perform cashiering and administrative tasks while providing excellent service.

Skills

Customer Service Experience

Written Communication

Verbal Communication

Driving License

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office 365

Job description

Hours: 37.5 Hours Monday Friday, 8:45am - 5:15pm, Plus 2 in 4 Saturdays (Paid as overtime)

Start Salary: £25,064 Plus a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Mobile Customer Service Adviser.

Do you enjoy variety and working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here’s what you will be doing:

As a Mobile Customer Service Adviser, you will be based out of our Basingstoke branch and traveling to assist colleagues in the operating area.

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks, and a whole lot more.

Why work for us?

We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts, and our wellbeing programmes, and your birthday off.

We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Here's what one of our mobile advisers had to say:

I really enjoy the variety of being a mobile adviser far more than I ever expected. You dip in and out of so many different teams and get to know far more individuals. I like the diversity of the different branches and how the days differ; no one day is the same.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.
• Driving license and own car.

Desirable skills and experience:

• Competent in the use of Microsoft packages - Word, Excel, Outlook, and Office 365.

Interviews: 90-minute competency-based interview held in Basingstoke branch.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.