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An innovative bank is seeking a Vulnerable Customer Service Adviser to join their mission of making money work for everyone. This role is vital in providing support to vulnerable customers through empathetic communication and effective problem-solving. You will be part of a supportive team, focusing on handling sensitive situations with care and professionalism. With a commitment to diversity and inclusion, this forward-thinking company offers a flexible remote working environment, ensuring you can make a real difference in people's lives while enjoying a fulfilling career.
Join to apply for the Vulnerable Customer Service Adviser, Weekends role at Monzo Bank.
We’re on a mission to make money work for everyone. We aim to simplify banking, offering a range of products including personal, business, joint accounts, and more, with a focus on customer-centric solutions rather than product sales.
This role is heavily calls-based and involves handling sensitive situations involving vulnerable customers, including those experiencing distress, addiction, or financial hardship. It requires strong customer service skills, resilience, and the ability to manage challenging conversations with empathy and professionalism.
Location: Remote in the UK | Salary: £24,750 - £27,250 (pro rata), with higher rates in Greater London, plus benefits.
Key Responsibilities:
Ideal Candidate:
Additional Details:
We value diversity and are committed to inclusion. All applicants will be considered regardless of age, ethnicity, gender, disability, or background.