Client Service Delivery Specialist

LNRS Data Services Ltd Company; City Of London; In loco; GBP 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Cirium is seeking a Migration Manager to guide customers through migrations, clarifying changes, timelines and next steps. You will coordinate with across-the-business teams to keep migrations moving, minimise disruption and ensure customers feel informed and supported.

You will lead customer conversations, drive complex transitions and build scalable processes that improve outcomes and operational efficiency.

Competenze

• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

Mansioni

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Conoscenze

Customer onboarding

Migration management

Cross-functional teamwork

Stakeholder management

Communication skills

AI/Automation awareness

Descrizione del lavoro

About the Business

At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/

About the Role

Initial 12 Month Fixed Term Contract

As a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We're looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one.

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Requirements

• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Cirium offers aviation and air travel data and analytics to help keep the world in motion. Our people are at the center of who we are and what we do. We put the interests of our customers unmistakably first, we are empowered by the trust we earn from each other and our customers, we share a common global vision for Cirium based diversity, inclusion and collaboration and our passion for discovery will transform industries. Our team delivers insight, built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines and financial institutions, among others, to make logical and informed decisions which shape the future of travel, growing revenues and enhancing customer experiences.

Cirium has 12 offices globally with over 480 employees and is part of RELX PLC, a global provider of information-based analytics and decision tools for professional and business customers with over 30,000 employees.

CIRIUM.COM